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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

bilingual operations manager eager to contribute outstanding organizational, communication, and sales skills toward actively supporting the employer in optimizing financial and operational performance


ø  offer 11 years of progressive operational management experience, with expertise in the aquarium industry and depth of knowledge regarding tropical fish, corals, dry goods, and high end equipment

ø  extensive background in driving sales and boosting bottom-line profitability in retail and wholesale operations; identify and capitalize on opportunities to penetrate and develop markets

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; provide individualized assistance in person, over the phone, and online

ø  solid record of building, training, and leading knowledgeable, top-performing sales and support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  steer procurement efforts, direct inventory management, oversee shipping and receiving, determine price structures; conduct research and negotiate with vendors to secure best value for merchandise, services, and business equipment

ø  coordinate worldwide import and export activity; ensure completeness and accuracy of necessary paperwork, work closely with customs and u.s. fish & wildlife service agents to clear shipments

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  bilingual in english and spanish


~ key achievements ~

  • successfully launched and continue to direct all aspects of operations for insert name of own company, specializing in the retail sale of tropical fish, equipment, and accessories, as well as expert installation and maintenance of reef aquaria
  • achieved largest quarterly profit margins and highest sales figures among all 20+ north american big al s aquarium supercenter locations in 2007; effectively managed a team of more than 20 employees and directed day-to-day activity
  • proficiently serviced more than 50 key accounts for living color enterprises; met regularly with clients, property managers, project managers, and interdisciplinary specialists to maintain superior levels of customer satisfaction
  • expertly managed very high volume of client interactions for marine life designs; ensured timely and accurate global import and export transactions for retail and wholesale sales of live tropical fish and corals, coordinated delivery and installations of aquariums and systems, and provided ongoing maintenance services

professional experience                

insert name of business, ft. lauderdale, fl                                                                                            2008 c present

owner / operator


big al s aquarium supercenter, margate, fl                                                                                           2004 c 2008

store manager


living color enterprises, ft. lauderdale, fl                                                                                            2002 c 2004

manager, maintenance division


marine life designs, deerfield beach, fl                                                                                               1998 c 2002

assistant manager


~ community activity ~

sponsor / part time coach, little league baseball, ft. lauderdale                                            insert date c present

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