Ø  Offering 15 years of progressive experience with big-box retailer; presently co-manage operations of $114M super center employing approximately 520 Assistant Managers and Associates

Ø  Proficiently drive multiple facets of business operations ranging from human resources, sales and customer service to merchandising, inventory control and management reporting

Ø  Successfully hire, train, develop, and direct top-performing teams committed to delivering superior customer service

Ø  Strategically coordinate and schedule employees to maximize use of resources, contain labor costs and meet customer needs

Ø  Effectively implement policies, procedures and operational systems to optimize productivity, efficiency, quality, and profitability

Ø  Diplomatically respond to and resolve customer and employee issues

 

 

 

Wal-Mart-Sumter, SC                                                                                           1994 to present

Co-Manager-Sumter, SC; 2005-present

Assistant Manager-Raleigh, NC; 2000-2005

Photo Center Manager-Raleigh, NC; 1994-2000

Photo Center Associate-Raleigh, NC; 1994

 

  Have steadily progressed with company to currently co-direct full-scope operations of a $114M annual revenue super center; actively collaborate with Store Manager in driving initiatives to maximize operational and financial performance

  Effectively hire, train, coordinate, and oversee team of 15 Assistant Managers as well as 506 Associates; conduct ongoing employee evaluations to define and address inefficiencies and implement corrective actions

  Facilitate employee relations including steering Assistant Manager Trainee development program, leading to high retention levels in an industry with substantial turnover trends

  Effectively address and resolve escalated customer issues to ensure delivery of superior service and high satisfaction levels vital to sustaining and growing business