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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx / (901) 372-8355









hiring agent name





dear _________________:


are you seeking a results-focused, solutions-oriented it professional to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated, i offer over 20 years of experience in technology management, proficiency in overseeing helpdesk operations, and extensive talents in systems analysis.  i excel in driving projects through timely, cost-effective delivery, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs, maintaining cohesive team efforts, and forging proactive vendor relationships. 


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy









yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx / (901) 372-8355



dedicated it specialist eager to contribute comprehensive technical knowledge as well as dynamic leadership, consulting, analytical, and project administration talents toward actively supporting a progressive organization in optimizing results.

qualifications profile


         excels in performing and managing helpdesk/support functions requiring superior analytical, prioritization, and multi-tasking capabilities.

         polished skills in systems set-up, configurations, installations, troubleshooting, and problem resolution; quickly masters new roles, responsibilities, technologies and environments.

  • superior blend of critical thinking, organizational, documentation, and interpersonal skills.
  • reputation for integrity, a collaborative work ethic, and strict attention to deadlines and details.
  • facilitates smooth communication between staff and senior management, and expedites workflow to attain organizational objectives.  
  • creates and executes administrative and operational procedures to eliminate redundancy, accelerate daily business efficiency, and minimize expenses.

education & training


southern illinois university, 1998

bachelor of science c health care management & management


completed extensive technical training spanning technologies such as:

unisys; microsoft office suite; java; oracle; oracle database; jcl; cics; and unix

professional experience


c & f trucking, williston tn, 1999 to present

it specialist / helpdesk

  • exhibit outstanding communication and interpersonal skills in providing user support in person and remotely.
  • attend meetings to educate owner on processing status and provide recommendations for improvements.
  • successfully maintain system-wide programs and administer company's inventory and financial systems to ensure business continuity and productivity.


jones chapel baptist church, grand junction, tn, 1999 to present

it specialist & system analyst

  • leverage excellent technical expertise to set up user profiles in windows nt and email accounts in microsoft exchange, configure auto-batch schedules for monthly and weekly microsoft network updates, and install new software applications.




nadine jackson ~ page 2 of 2


professional experience continued


  • modify hardware on workstations and remote network servers as needed and demonstrate proficiency in performance tuning and optimization.


saic/internal revenue service, cordova, tn, 1999 to 2008

information technology specialist

  • closely collaborated with tennessee and martinsburg computing center personnel as well as testers at new carrollton federal building to manage processing requirements and steer compliance with internal revenue manuals (irm).
  • spearheaded local implementation of software upgrades within final integration testing (fit) and system acceptance testing (sat) environments. 
  • as primary point of contact, conducted system analysis and feasibility studies to ensure proposed upgrades enable integration with current and planned production environments.
  • partnered with database analyst (dba), other it specialists, and schedulers to ensure timeliness of system and program upgrades.
  • built and enhanced daily detailed processing schedules as requested by dba and scheduler.
  • applied dynamic organizational strengths to schedule diagnostic jobs, execute and review batch adherence to irs specifications and customer-defined standards, and leverage unisys utilities such as cts, toced, ipf, editor, filecracker, star, compare, zip and flist to check run controls and correct mrex errors.
  • installed and configured security and communications system (sacs) batch software upgrades.
  • oversaw backup/disaster recovery procedures, and coordinated efforts with data storage analyst on offsite storage and archives.
  • utilized information technology assets management system (itams) problem reporting management tool to document problems and recovery processes.



previous experience includes 20+ years in technology management role at university of memphis.


key highlights:

         demonstrated exceptional leadership talents in directing and participating in studies to improve university-wide technological solutions.

         independently established it disaster plan and played a pivotal role in budget analysis and feasibility studies for proposed upgrades to computer, network, and hardware/software architecture.

         facilitated seamless linking of university s it platforms for academics (student information systems, accounts payable, registration, recruitment), administrative (payroll, financial accounting systems, and personnel management) and information technology.

         consistently and diligently ensured it objectives aligned with academic and administrative processing goals.

         exercised strong multi-tasking expertise to control job flow, schedule processes, and clarify objectives.

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