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yyyyyy x. yyyyyy

                                        567 w 4th street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000


career objective                              
results-driven sales professional eager to contribute superior operational management, strategic marketing, and customer service skills toward supporting the employer in optimizing revenue performance


ø  offer extensive sales experience culminating in executive position entrusted with $40+ million monthly pipeline

ø  expertise in developing and implementing business improvement strategies, procedures, and policies; demonstrated record of effective compliance monitoring

ø  solid experience in targeting and managing diverse clientele/accounts; develop strong, competitive bids that generate high-volume contracts

ø  excel in recruiting, building and leading top-performing, client-focused sales teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  effectively identify and capitalize on opportunities to penetrate and develop markets

ø  sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and hr to procurement, vendor relations and accounting/finance

~ technical proficiencies ~

microsoft word, excel, powerpoint, access, outlook, project ~ windows nt, 98, 2000, xp operating systems ~ lotus notes ~ oracle enterprise manager ~ unix ~ sql ~ eudora ~ visio ~ brio

professional experience                

area sales manager, first fidelity financial, reno, nv                                                                                             2007 c 2008

         directly responsible for comprehensive staff development including hiring and training account executives in wholesale loan marketing; provided in-depth knowledge of conforming and nonconforming, fha, fannie mae/freddie mac, helocs, and subprime mortgages

         drove area to achieve approximately $20 million per month despite turbulent market conditions


wholesale account executive, long beach mortgage division of washington mutual, dublin ca & reno nv     2005 c 2007

         successfully cultivated new broker relationships while continuing to provide outstanding service to existing base; repaired damaged relationships

         developed and conducted product presentations based on extensive industry knowledge and market research and analysis

         worked closely with brokers to ensure proper understanding of lending policies and products; responsible for all pre-underwriting, structuring, and reviewing of loan applications to minimize fraud and lending risk


manager/ project manager, implementation, critical path, inc., san francisco ca                                                   1999 c 2004

         in recognition of superior performance, steadily progressed within company to attain managerial role entrusted with hiring and training project management staff

         proficiently oversaw the implementation of global customer base for outsourced services at this leading provider of consumer messaging solutions; established standard operating procedures to improve productivity, efficiency, and customer satisfaction

         actively contributed to product development and launching new services; analyzed performance metrics and instituted cost-effective management strategies to achieve budgetary and scheduling goals


quality assurance analyst/ risk analyst, nextcard, san ramon, ca                                                         1998 c 1999

         effectively created, instituted, monitored, and analyzed company-wide policies, procedures, and processes to develop most effective specifications for implementation, project management, and automation

         accurately tracked and analyzed complex data to identify potential and active risk, additionally created technical tools for monitoring key indicators; diligently documented issues and reviewed supporting financial information; generated detailed reports instrumental to senior management in assessing business performance

         maintained vendor relationships and negotiated contractual terms


team facilitator, new york life insurance, san ramon, ca                                                                                            1996 c 1998

         managed and directed call center representatives supporting field offices and agents as well as providing customer service; successfully resolved customer escalations

         approved major financial transactions; selected to serve on special task force concerned with corporate procedural improvement


california polytechnic state university, san luis obispo, ca                                                                                                        1995

bachelor of science in health education and administration

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