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career objective
results-driven sales
professional eager to contribute superior operational management, strategic
marketing, and customer service skills toward supporting the employer in
optimizing revenue performance
profile
ø offer extensive sales experience culminating in executive position entrusted with $40+ million monthly pipeline
ø expertise in developing and implementing business improvement strategies, procedures, and policies; demonstrated record of effective compliance monitoring
ø solid experience in targeting and managing diverse clientele/accounts; develop strong, competitive bids that generate high-volume contracts
ø excel in recruiting, building and leading top-performing, client-focused sales teams
ø dynamic communication, presentation, negotiation, and relationship management skills
ø effectively identify and capitalize on opportunities to penetrate and develop markets
ø sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and hr to procurement, vendor relations and accounting/finance
~ technical proficiencies ~
microsoft word, excel, powerpoint, access, outlook, project ~ windows nt, 98, 2000, xp operating systems ~ lotus notes ~ oracle enterprise manager ~ unix ~ sql ~ eudora ~ visio ~ brio
professional experience
area sales manager, first fidelity financial, reno, nv 2007 c 2008
directly responsible for comprehensive staff development including hiring and training account executives in wholesale loan marketing; provided in-depth knowledge of conforming and nonconforming, fha, fannie mae/freddie mac, helocs, and subprime mortgages
drove area to achieve approximately $20 million per month despite turbulent market conditions
wholesale account executive, long beach mortgage division of washington mutual, dublin ca & reno nv 2005 c 2007
successfully cultivated new broker relationships while continuing to provide outstanding service to existing base; repaired damaged relationships
developed and conducted product presentations based on extensive industry knowledge and market research and analysis
worked closely with brokers to ensure proper understanding of lending policies and products; responsible for all pre-underwriting, structuring, and reviewing of loan applications to minimize fraud and lending risk
manager/ project manager, implementation, critical path, inc., san francisco ca 1999 c 2004
in recognition of superior performance, steadily progressed within company to attain managerial role entrusted with hiring and training project management staff
proficiently oversaw the implementation of global customer base for outsourced services at this leading provider of consumer messaging solutions; established standard operating procedures to improve productivity, efficiency, and customer satisfaction
actively contributed to product development and launching new services; analyzed performance metrics and instituted cost-effective management strategies to achieve budgetary and scheduling goals
quality assurance analyst/ risk analyst, nextcard, san ramon, ca 1998 c 1999
effectively created, instituted, monitored, and analyzed company-wide policies, procedures, and processes to develop most effective specifications for implementation, project management, and automation
accurately tracked and analyzed complex data to identify potential and active risk, additionally created technical tools for monitoring key indicators; diligently documented issues and reviewed supporting financial information; generated detailed reports instrumental to senior management in assessing business performance
maintained vendor relationships and negotiated contractual terms
team facilitator, new york life insurance, san ramon, ca 1996 c 1998
managed and directed call center representatives supporting field offices and agents as well as providing customer service; successfully resolved customer escalations
approved major financial transactions; selected to serve on special task force concerned with corporate procedural improvement
education
california polytechnic state university, san luis obispo, ca 1995
bachelor of science in health education and administration
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