enthusiastic, results-driven and detail-oriented professional eager to contribute extensive

financial administration, operations management, and customer service / client relations skills

toward actively supporting an employer in maximizing profits for continued organizational success.

 

profile

 

ø  contribute dynamic financial analysis abilities, profitable negotiation skills, and successful interpersonal relationship-building techniques to achieve essential business retention and overall operational success.

ø  actively communicate a company s vision, value, and goals in order to profitably ensure both a consistently successful organizational performance and a continually satisfied and loyal customer base.

ø  demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining superior professional work ethics.

ø  adept at setting strategic business goals and developing action plans, along with consistently demonstrating outstanding self-reliance toward achieving excellence in all professional endeavors.

 

professional experience

 

escrow branch manager

 

key business achievements

     successfully maintain a 15-year consecutive ranking as the #1 escrow officer for annual dollars earned marketwide.

     prominently serve as an original staff member involved in the opening of the first-ever fidelity national title in southwest washington in 1999.

 

ø  successfully create and process residential and commercial escrow files, along with transmitting escrow instructions, preparing settlement statements, balancing files, and processing title-related documents, as required.

ø  achieve substantial experience in processing titles, closings, post-closing, and funding activities, as well as drawing escrow closing statements demonstrating debits and credits, checks transmissions, closing statements, and policies.

ø  accurately proofread and transmit title policies and other pertinent documentation, along with transmitting required disbursements of escrow monies.

ø  supervise the operational duties of branch personnel, ensuring optimal job performance and adherence to corporate policies and procedures at all times.

ø  create dynamically effective training programs for staff members including developing, implementing, and maintaining high-quality standards for all associates to provide consistency within financial operations.

 

commercial and residential escrow officer

 

key business achievements

     optimally obtained limited practice officer license in 1987 from the washington state bar association.

 

ø  effectively provided customers with beneficial information regarding company-based escrow services, procedures, and case statuses.

ø  ensure exceptional levels of customer service at all times and support the professional duties of colleagues for the overall benefit of the organization.

 

education and professional training

 

master of business administration in business management (3.93 gpa)                         university of phoenix

bachelor of business management (3.9 gpa)                                                                  university of phoenix

 

~ regularly attain 10+ mandatory continuing education credits annually to maintain limited practice officer license ~

civic associations

 

board chairperson (1998 c present)                            school district board of directors of la center, wa

board member (2005 c present)                             west vancouver relay for life american cancer society