yyyyyy x. yyyyyy

core competencies

va administrative operations; staff training and orientation; human resource document/form production; personnel records; benefits and compensation; payroll support; employee relations; job descriptions production; personnel actions; program coordination; project management; event planning; calendaring/scheduling; report and correspondence production; communications; customer service; regulatory compliance; computer operations/pc literacy;

professional experience

10/1993 c present
department of veteran affairs, battle creek, mi us
program support assistant c npsb; 04/07-present
proactively collaborate with human resources management service technical advisory team concurrent with reporting directly to associate director of patient care services.  as key contact for nurse professional standards board (npsb) and lpn professional standards board, proficiently produce new position descriptions, competencies and ward-specific competencies as well as board actions, agendas, minutes, notification letters, and attendance schedules for board members in full compliance with regulatory guidelines and procedures.  serve as point of contact and subject matter expert for nurses, service chiefs and nurse managers on appropriate procedures for requesting proficiency reviews, promotions and appeals.
actively support senior management in critical decision making processes by compiling and producing quality quarterly reports detailing npsb minutes for review. effectively manage npsb computer drives as well as hard copy files for each nursing staff member and continually maintain files with updated information.
(supervisor: dondeena hammond, phone:xxx-xxx-xxxx, permission to contact: yes)
secretary to the chief, extended care service/lead unit coordinator; 11/05-04/07
actively facilitated all written and verbal interface with human resources in processing sf52s, evaluations, resignations, promotions, disciplinary actions, interview scheduling, competency files, and congressional responses.  applied comprehensive knowledge toward processing fmla requests and leave without pay; innovatively developed and maintained detailed leave coverage spreadsheet instrumental to allowing for appropriate staff coverage. strategically created spreadsheet to optimize efficiencies in tracking of all personnel actions for entire extended care service including nursing home care units, home based primary care program and physical medicine and rehabilitation section. proactively managed team of 3 unit coordinators and delivered new hire training in unit coordinator duties and procedures specific to their ward; ensured training was effectively provided in all ward settings. conducted quarterly ward rounds to evaluate work and procedural compliance and reported results to supervisor. resourcefully

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amy finnis                                                                                                            page 2 of 2

professional experience continued

streamlined and enhanced operations by completely redesigning office as well as creating and implementing new employee paperwork distribution system.
demonstrated sharp planning, prioritization and organization skills in scheduling/coordinating appointments, meetings and conferences; relied upon to independently schedule chief s time for maximum efficiency. proficiently processed incoming/outgoing written communications ranging from correspondence and reports to memorandums, standard/form letters and inquiry responses and related collateral.  applied strong writing skills toward composing and editing letters and reports and ensuring quality control through thorough reviews for accuracy and completeness. took the initiative to learn new processes and close out existing system paperwork in support of timely conversion from pass/fail to 5-tier appraisal system.
contributed sharp interpersonal relation and verbal communication skills toward managing high-volume incoming phone communications as well as greeting and directing patients and visitors. resourcefully established an environment conducive to promoting staff, peer and patient interface in addressing and resolving problems.
(supervisor: tammy terpstra, chief, extended care service, phone: 269-223-3486, permission to contact: yes)
unit coordinator, medical administration service; 10/93-11/05
demonstrated versatility and adaptability in working with diverse units including medical intensive care, psychiatry, nursing home care, palliative care, and intermediate medicine.  proficiently processed patient movement information including admissions, discharges and transfers concurrent with extracting critical data such as lab reports, appointment lists and medication renewal lists.  comprehensively reviewed physician order computerized printouts and transferred data to medical record forms. scheduled veteran appointments for diverse therapeutic and diagnostic procedures. actively partnered with physicians and nursing team in coordinating off-station trips and transfers to parent facilities.  productively gathered medical information, produced diverse forms for treatments and outplacement programs and approved authorized absence lists/slips.  processed money release forms, canteen coupon books and incidental orders per charge nurse direction. steered new unit coordinator training on ward-specific procedures as well as orientations to clinicians, p.a.s, nurses and nursing students on administrative functions. 
exhibited self-motivation in effectively managing personal work station with minimal supervision; enthusiastically assisted in covering co-worker units. managed broad scope of administrative/ general office functions including supplies ordering, mail processing and file management systems maintenance. effectively entered overtime data using ms access and producing detailed overtime reports instrumental to tracking expenditures by pay periods for trends analyses. facilitated monthly bereavement newsletter mailings to patient families. efficiently correlated, maintained and filed forms in inpatient active and medical records.  proficiently used record tracking system to charge records to diverse clinics and offices and maintained throughout patient stay, with responsibility for final auditing and close-out. successfully interpreted and applied va regulations and jcaho standards toward ensuring records compliance, playing an instrumental role in passing jcaho survey with zero deficiencies.
(supervisor: james brown, retired, phone: n/a, permission to contact: n/a)

education

battle creek central high school
battle creek, mi
diploma: 1982
major:  business administration

technical proficiencies

ms word, ms excel, vista, cprs, lms
type 55 wpm accurate

may 7, 2008

department of veteran affairs
att: sandy gray
0000 xxxxxx xxxx , xxxx , xxxxx 00000

re job posting: 08-161, gs-0203-5/6, human resource assistant

 

 

i am extremely interested in being considered for the above-referenced position.  to acquaint you with my qualifications, i am submitting my resume for review. in advance, thank you for your time and consideration.

 

as demonstrated, i have built a successful career with the department of veteran affairs since 1993, progressing from unit coordinator, medical administrative services and secretary to the chief-extended care service/lead unit coordinator to my current position as program support assistant-nurse professional standards board (npsb). in addition to offering you an extensive knowledge of dva operations, policy, procedures, and objectives, i have gained valuable experience in diverse human resource functions.  i am experienced in preparing/processing a broad scope of documentation ranging from va form 4659 - incentive award documentation, sf-52s, fmla, disciplinary actions, and lwop requests to sick leave certification documentation, employee service record cards and nursing staff proficiency documents. in my present position, i effectively produce new position descriptions and competencies and am a primary point of contact to nurses, nurse managers and service chiefs on proficiency review, promotion and appeal procedures. additionally, i am in charge of developing and maintaining detailed records/files for each nurse. in my prior position, i also handled processing of evaluations, resignations, promotions, and disciplinary actions, coordinated interview scheduling and maintained competency files.  while there, i successfully developed and maintained a detailed leave coverage spreadsheet and created a complex spreadsheet to boost efficiencies in tracking all personnel actions for the entire extended care service units. i have also facilitated staff training and orientation initiatives.  to complement this, i am well-versed in va regulations and jcaho standards, possess dynamic administrative skills, excel in building productive professional relationships, and have strong computer abilities..

 

as an hr assistant, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset in this position, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

amy finnis