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melissa mcconnellxxxxxx yyyyyyyyyyyyy x. yyyyyy 11707xxxxxxxxxxxx vance jackson, apt. 1201 - san antonioxxxxxxxxxxxx, txxxxxxxxxxxxx 78230xxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                         (210) 823-9372xxx-xxx-xxxxxxx-xxx-xxxx




business professional with advanced education, military and private sector experience, exceptional communications skills and solid customer service background eager to contribute in a challenging senior department assistant assignment.


career profile

ø  upcoming m.a., communication and leadership.

ø  b.s., social psychology.

ø  a.a.s., information systems technology.

ø  over four years of relevant experience in the military and business environments.

ø  demonstrated abilities in planning and prioritizing.

ø  outstanding customer relations skill.

ø  record of promotion to positions of wide-ranging responsibility and authority.

ø  demonstrated capacity to originate timely and accurate reports while operating in high volume environment.

ø  strength in effective decision-making through critical thinking process.

ø  proven ability to work independently or as team player.

ø  skilled in advanced it software applications with focus on ms office suite.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, administrative, analysis and multi-tasking skill sets.

ø  consistently meet stringent organizational goals.

ø  outstanding competence in communications and presentations.

ø  united states air force veteran with multiple service decorations.


professional experience

rackspace hosting, san antonioxxxxxxxxxxxx, txxxxxxxxxxxxx                                       2008 - present

department assistant                          

       recruited to aid customers and direct to proper department.

       assisted in analyzing customer trends.

       tasked to plan and execute weekend department schedules.


medassist inc., marion, va                                                                                                           2007 - 2008

patient account representative

       hired to aid uninsured patients in completing documentation with minimal supervision.

       managed and maintained medassist advantage plan loans.

       coordinated with u.s. bank to aid patients in paying medical expenses.

       played continuing role in organization achieving monthly regional revenue goals of $150,000.

       collaborated with local department of social services to administer patient benefit programs.

       initiated and billed 200+ patient accounts monthly.


dorothea knitting mills, glade springs, va                                                                                             2006

introductory quality assurance technician

       retained to ensure qa standards for high volume manufacturing operation.


melissa mcconnellxxxxxx yyyyyyyyyyyyy x. yyyyyy

page two




united states air force, holloman afb, nm                                                                                 2004 - 2006

secure internet protocol routed network administrator (2004-2006)

       promoted to assume wide-ranging administrative responsibilities.

       successfully migrated 1000 clients to windows xp & active directory with nominal downtime.

       oversaw 3,000+ users of holloman afb secure internet routed protocol network.

       managed two ms exchange servers and one systems management server.

       facilitated delivery of classified messages and managed top secret materials in controlled environment.


help desk technician (2004)

       assigned service responsibility and government form organization for 21,000 users.

       developed and implemented user/email accounts through active directory and microsoft exchange for 1,000 users.

       supported flight personnel with critical data entry.





air force training ribbon, 2003

basic military training honor graduate ribbon, 2003

national defense service medal, 2003

war on terrorism service medal, 2005

air force outstanding unit award ribbon, 2005

air force good conduct, 2006





park university, parkville, mo

m.a., communication and leadership, projected completion date, may 2009

gpa: 4.0/24 credit hours                      


b.s., social psychology, 2007

gpa: 3.76, dean s list fall 2006/spring 2007


community college of the air force

a.a.s., information systems technology, 2005

gpa: 4.0


keesler afb, ms

af communication-computer systems operations course, 2004

melissa mcconnellxxxxxx yyyyyyyyyyyyy x. yyyyyy 11707xxxxxxxxxxxx vance jackson, apt. 1201 - san antonioxxxxxxxxxxxx, txxxxxxxxxxxxx 78230xxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                         (210) 823-9372xxx-xxx-xxxxxxx-xxx-xxxx



cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a senior department assistant capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include an upcoming m.a., communications and leadership, a b.s., social psychology and an a.a.s., information systems technology, along with over four years of experience in the u.s. air force and in the private sector.  to complement this background, i possess demonstrated expertise in department operations, customer relations, it systems, planning, task prioritization, report origination and coordinating events as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








melissa mcconnellxxxxxx yyyyyyyyyyyyy x. yyyyyy











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