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financial services profile


strategic initiatives  •  team leadership & training  •  customer service


objective: results-oriented, analytical professional seeking to leverage management and finance expertise to actively support progressive organization s profitability and productivity objectives.


ø  comprehensive understanding of business development and client relations with expertise generating sustained revenues through solid negotiation and persuasion skills.

ø  influential communicator familiar with all levels of corporate environments, including who, what, when, where, why, and how of ensuring tasks are completed and all parties kept well informed.

ø  confident operating within team and autonomous conditions and dedicated to superior performance levels and continuous improvement through additional training and education. 

ø  gifted analyst with exceptional ability to gather data, compile information, and prepare reports.

ø  technically proficient in microsoft office suite (word, excel, outlook, access).


core competencies:

u.s. gaap & fasb principles

teamwork-driven environments

accounting plans

account reconciliations

financial reporting & analysis

customer service

internal processes & controls

dispute resolution

auditing procedures

client relationship management

documentation & presentation

general ledger



career accomplishments

  received multiple monetary spot awards from charles schwab for consistent and reliable provision of superior customer service as well as ability to achieve or exceed goals.



professional experience


octant business services, llc-littleton, ma                                                                   2007 to present

flagship-worcester, ma                                                                                                                2006 to 2007

underwriter, credit service organization / credit analyst

  assess commercial loan eligibility for major credit unions and flagship, issuing recommendations to management and business development officers for creditworthiness based upon in-depth analysis of character as well as financial statements, tax returns, and credit, environmental, and appraisal reports.

  collaborate with management, business development officers, and accountants as well as outside contacts to gather eligibility criteria for clients.

  ensure compliance with all federal and organizational regulatory standards while performing credit evaluations, and prepared thorough documentation and reports to support transparency.


td bank (formerly td banknorth, n.a.)-worcester, ma                                                       2002 to 2006

real estate commercial loan administrator ii

  operated beneath four real estate commercial lenders delivering key support for preparation and review of new and existing commercial real estate loans.

  uploaded new and managed existing loans through baker hill system to ensure absolute accuracy, completion, and current standing; produced necessary legal documentation as requested.

  maintained lucrative, long-term relationships with borrowers, controllers, lenders, accountants, attorneys, and other internal departments as well as participating banks.

  resolved all outstanding customer issues and inquiries and initiated all transfer of monies into specified client accounts.


charles schwab-denver, co                                                                                              1997 to 2001

mutual funds specialist

  successfully negotiated fast-paced, collaborative environment to review and process new loan applications while serving as a liaison for outside mutual fund organizations.

  monitored and reconciled mutual fund relationships to ensure accuracy and awareness of any outstanding issues; complied with service standards and sec rules and regulations.

  executed dividend payouts on monthly, quarterly, and annual basis and tracked all transactions through electronic documentation.



education & training


university of new hampshire-durham, nh

bachelor of arts in communications



rma credit risk ii seminar, university of new hampshire, nh (2007)

rma credit risk seminar, springfield, ma (2006)

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