yyyyyy x. yyyyyy
(xxx-xxx-xxxx • firstname.lastname@example.org
solutions-focused customer service manager with mba eager to offer 8+ years of cross-functional client / customer service, operations / administration, team building / training, policy / procedure development, and account management experience within diverse fields toward optimizing a progressive employer s bottom-line performance.
profile of qualifications
top-performer who makes decisions to reflect positively on business profitability, corporate well-being, and client satisfaction.
integral leader who seamlessly handles confidential responsibilities while maintaining high-quality service levels.
excellent communicator who evaluates workflow methods to streamline business processes and improve staff productivity.
proficient multitasker who plans, prioritizes, and manages team and individual tasks within deadline-driven environments.
ambitious self-starter who demonstrates superior attention-to-detail and strong analytical abilities.
key areas of expertise
operations management client / customer service conflict resolution process improvement
team building / training regulatory compliance inventory control correspondence drafting
policy / procedure development administrative support calendars / scheduling data / records management
customer assistance manager
applied dynamic leadership talents toward directing customer service operations to include training and managing a top-performing team of front-line service / support providers and ensuring compliance with set rules and established practices.
optimized business productivity by handling internal / external conflicts, along with demonstrating solid interpersonal relations skills toward mentoring and coaching staff to encourage high levels of company loyalty and low turnover rates.
strategically steered comprehensive administrative efforts by developing office policies / procedures, conducting valuable regular staff meetings to facilitate productive team building, and performing objective individual employee assessments.
developed efficient methods for patient scheduling to maximize use of resources and meet key medical center goals.
ensured seamless business processes by cost-effectively ordering inventory and liaising among top supplies vendors.
contributed sharp analytical abilities toward filing, negotiating, and collecting liens to include organizing and disseminating statements, drafting collections confirmation letters, and supporting general billing processes to boost bottom-line results.
utilized broad scope of industry and professional services knowledge to handle diverse facility responsibilities such as preparing medications for residents, arranging physician / healthcare support appointments, and documenting invoices.
master of business administration university of phoenix
bachelor of biochemistry yerevan state university (armenia)
business writing certificate advanced manufacturing training institute
microsoft office suite certificate advanced manufacturing training institute
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