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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
objective
performance-driven it professional eager to contribute technical proficiencies as well as dynamic project management and strategic business solutions development skills toward supporting operations of a progressive organization.
career profile
ø 12 years of intensive technical support and it systems administration/network engineering experience.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø strong abilities in software troubleshooting and correction.
ø focus on providing exceptional support to senior management and corporate departments.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player and contributor to organizational proficiency.
ø outstanding capacity to develop and implement advanced applications.
technology skills
ms windows server 2000/2003, xp/vista/7, linux, mac osx, exchange 2000, office 2000/2003/2007, symantec antivirus, norton antivirus, mcafee antivirus, avg, ibm, hp, dell servers, desktops and laptops, tape backups, printers, pdas, cisco, netgear and baynetworks routers, switches, hubs, at&t definity pbx
professional experience
ibm, waltham, ma 2001 - 2009
service support representative
hired to provide server and telephone support and resolve trouble tickets.
oversaw troubleshooting for networks, desktop/laptop equipment and software.
performed machine imaging and data backup.
springtide networks/lucent technologies, maynard, ma 2000 - 2001
systems administrator
retained to provide account/email management and pbx administration.
administered pc ordering and maintained inventory.
delivered hardware/software support, including resolving trouble ticket issues as well as supplying data backup.
troubleshot hardware/software as well as any network issues.
professional certifications
cisco certified network associate (ccna), a+ certification, novell cne 3, novell can 4, compaq ase
education
berkeley college of music, boston, ma, performance major studies, 1988
university of massachusetts, amherst, ma, varied studies, 1987
other experience
prior to 2000, employed by compucom, inc. at nortel networks as a network engineer, providing similar support as position responsibilities noted above.
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