career objective                              

results-driven information technology expert eager to contribute superior analytical, problem-solving, and technical skills toward supporting the employer in optimizing operational performance

profile                                                

ø  offer numerous years of progressive experience in systems engineering and administration, networking, and technical support, with expertise in installations, configurations, preventive maintenance, and issue resolution for servers, pcs, laptops, pda devices, cellular phones, e-mail to fax, and other systems to ensure minimal downtime and achieve superior levels of client satisfaction

ø  ability to assess and respond to client-specific needs; create, execute, and document complex technological solutions and processes

ø  successfully provide technical support and proper usage training for thousands of concurrent local, national, and global end users; proficient in staff mentoring using dale carnegie techniques

ø  effectively perform helpdesk duties and efficiently troubleshoot concerns; execute administrative functions including virus prevention, detection, and removal; performance monitoring and enhancement; data migration; perform data backups, archive files, and recover critical data; ensure accurate logging and tracking

ø  maintain and upgrade telecommunications and voip systems; add, remove, and determine access levels for users as appropriate

ø  assess hardware and software requirements to develop improvement plans and implement best practices; compile and analyze complex data to evaluate performance, substantially decrease repeat failures, and reduce security issues

ø  actively support company in maximizing bottom-line profits by effectively researching, identifying and negotiating with vendors to achieve competitive pricing and terms on systems equipment, services and outsourced projects

ø  collaborate with internal departments and external agencies to ensure consistently smooth operations

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  adhere to corporate policies and procedures as well itil standards and government laws and regulations regarding data management

ø  proactive team player equally effective in independent and collaborative environments; strong supervisory experience

ø  member, help desk institute (hdi), and   it services management international (itsmf)

 

~ technical proficiencies ~

platforms: ms / pc dos, windows 95, 98, nt, 2000, xp, macintosh, citrix, terminal server, ip protocols

networks: windows server nt/2000, novell, snmp, dns, wins, dhcp, tcp/ip, ethernet, vpn

network / desktop management: what s up gold, gfi network server monitor, gfi event manager, dameware nt utilities

software distribution: ms sms, novell zenworks

service desk software:  frontrange heat, numara track it!

tools: symantec ghost, veritas backup exec, carbon copy, pcanywhere, real vnc, lotus notes, rsa secureid, veritas backup, firefox, adobe photoshop, adobe reader, internet explorer, various anti-virus, ms sql, frontpage, web expressions, sametime , microsoft office 95- 2007, ms visio, ms project, rightfax, winfax, remedy, vmware, goldmine

hardware:  ibm, dell, gateway, toshiba, notebooks, scanners, compaq printers hp, epson, okidata, toshiba peripherals tape backups, memory, modems, motherboards, network cards, pcmcia, i/o devices, blackberry devices, smartphones, network hubs, routers, wireless

 

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professional experience                

advantis technologies, alpharetta, ga                                                                                                   11/07 c present

contractor/ network administrator lead

 

tmb pr consulting, atlanta, ga                                                                                                            11/06 c 11/07

contractor/managing consultant         

 

automatic data processing inc. (adp), atlanta ga                                                                                 12/02 c 10/06   

help desk / desktop manager (8/03 c 10/06)                                                                                     

senior desktop engineer / lan administrator / team lead (12/02 c 8/03)

 

contractor/consultant, miami, fl                                                                                                          11/01 c 12/02

 

voicecom, atlanta, ga                                                                                                                                      1/00 c 11/01

network manager / network lead technician

 

bellsouth long distance, atlanta, ga                                                                                                    9/96 c 1/00                                                 

tech manager lan team (7/98 c 1/00)

contractor / systems support engineer (9/96 c 7/98)                                                                        

 

monsanto chemical corporation, atlanta, ga                                                                                         10/95 c 9/96

contractor / pc support specialist                              

 

delta air lines, atlanta, ga                                                                                                                    12/94 c 10/95

contractor / pc-lan support specialist                                                                                          

education & training                       

studies in computer science, new york institute of technology

~ professional development ~

sms server ~ sql server ~ lotus ccmmail ~ ms exchange ~ web design ~ windows ~ microsoft iis administration ~ windows nt ~ novell ~ how to be a leader ~ management skills ~ six sigma yellow belt

 

~ certifications ~

ibm ~ a+ ~ lotus ~ computer associates ~ macintosh ~ itil ~ microsoft certifications (ncsa) ~ helpdesk