Yyyyyy x. yyyyyy

 

Highly Experienced Insurance Industry Adjustor

Manage High Volume Claims / Customer Service / Travel Extensively / Catastrophic Claims Expertise

 

Experienced and Proactive Insurance Claims Professional with expertise in managing high volume claims due to catastrophic events.  Track record of traveling extensively to investigate damage, identify claims related losses and process claims.  Expertise in determining which losses are covered by the insured s policy and estimate the cost of repairing or replacing the affected property.  Reputation for delivering superior customer service and providing guidance and reassurance to clients in difficult circumstances.  Seeking an opportunity to contribute to the organizations success through the implementation of effective business processes and strong customer service initiatives.

 

Xxxxxx Real Estate - Xxxxxx Adjusters #351054 (Expiration 04/03/2010)

Minnesota # AJ xxxxxx598 (Expiration 10/31/2010)

Arizona # 195919 (Expiration 07/31/2012)

Farmers Certified-State Farm Certified-Citizens Certified / Florida # A042070

Flood Certification # 050110023 C Tower Hill/Palms MS Certified

 

 

w  Estimating Programs: Xactimate , Simsol and Integra

w  Send and Receive Claims Electronically

w  Negotiate Insurance Claim Settlements

w  Process Insurance Billing / Verifications

w  Work in a Fast Paced Environment

w  Benefit Analysis and Interpretation

w  Provide Superior Customer Relations

w  Flood Adjustor Activities

 

w  Managed Multiple Tasks

w  Confirm Coverage

w  Create Loss Reports

w  Determine Liability

w  Concise Attention to Detail

w  Catastrophic Loss Expertise

w  Excellent Communication Skills

w  Manage Complex Claims

 

Pilot Catastrophe C Field Flood Adjuster (2008)

w  Inspected property and made determinations of liability for flood damaged areas including locations on the Gulf Coast affected by Hurricane Ike; provided direction to home and business owners on the claims processes and completed required claim forms to secure settlements.

 

The Road Home Program C Insurance Verifier (2007)

w  Provided insurance verifications and recommendations for grant payments for persons affected by Hurricanes Rita and Katrina throughout Louisiana.

 

American Family CCS, Eden Prairie, XXXXXX (2005 to 2007)

w  Provided subcontracting consulting services including quality control inspections for files and claims, reviewed previously negotiated settlements and made determinations for hold-backs and re-inspection requests.

w  Interacted with contractors, agents and field staff to manage a high volume of claim requests.

Yyyyyy x. yyyyyy

 

Small Business Association  C Construction Analyst (2005)

w  Grade level was G9

w  Traveled to disaster sites to provide property inspection analysis for damages caused by floods and extreme wind conditions; evaluated residential and commercial properties, created and submitted damage reports and provided estimation for repair and replacement costs.

w  Completed extensive training program through SBA on computer operations, customer service, security and creating files and reports in accordance with standards for this governmental agency.

 

CNC Resources  C Field Adjustor (2004 to 2005)

w  Provided claims adjustor services for Tower Hill including residential properties, condominiums, mobile homes and light commercial vehicle claims.

w  Processed flood, sewer back ups, wind and content claims throughout Clearwater.

 

Allstate / Pilot Catastrophe - Field Adjustor (2003)

w  Processed claims for freeze, ice dams and severe weather related claims; performed field inspections and received fast track authority for claims with values of up to $2500.00.

 

Farmers Insurance and State Farm - Insurance Adjustor (2001 to 2002)

w  Managed mold claims for clients throughout Xxxxxx, inspected properties, interpreted policy guidelines and established competitive replacement and/or repair costs.

 

NCC, Overland Park, KY - Adjustor/Reviewer (2000 to 2001)

w  Reviewed claim files, issued supplements, requested payments or ordered additional inspections to settle claims.

 

US Government/Census Bureau - Field Numerator (2000)

w  Communicated with public to gather information for the Census Bureau; completed all assignments in a timely manner as required, recommended for re-hire.

 

State Farm/Pilot Catastrophe (1995 to 1999)

w  Managed high volume claims for wind and tornado damage in Indiana, flood claims in Georgia and Florida; provided direction and guidance for clients affected by Hurricanes Erin and Opal, expedited claims and settlements and provided outstanding customer service.

w  Processed claims for hail storms in Minnesota, hail storm in Dallas and wind storms in Albany for Allstate Insurance.

 

Gab Robbins - Field Adjuster (1983 to 1995)

w  Provided subcontractor services as an insurance adjustor for clients affected by wind/hail/freeze conditions and performed onsite inspections to make claim determinations for Hurricanes Alicia, Bertha, Andrew, and the North Ridge earthquake event.

 

Prudential Insurance - Property and Casualty Agent (1975 to 1983)

w  Drove the sale and promotion of Property and Casualty insurance products; selected as a member of the                 Million Dollar Round Table for sales performance.