Ø Results-driven Manager eager to contribute expertise in Operations, Team Building, Customer Service, and Fiscal Administration toward optimizing bottom-line performance.
Ø Excel in training, developing and directing high-performance teams; have spearheaded numerous training initiatives for 100+ employees, equipping staff with tools and resources for maximizing performance.
Ø Dynamic analytical, team leadership, food/labor cost control, contract negotiation, project management, vendor relations, and problem solving skills.
Ø Possess strong financial administration experience including food/labor cost control, multi-million dollar P&L management, and sales/market analysis to maximize profitability.
Promoted from entry-level employee to Operations Manager in within 1 year of employment.
Achieved status as only store manager to receive 100% on health evaluations.
Reduced labor 10% by creating and implementing the first operating disk.
Successfully reduced food cost by $100,000 in the first year through contract negotiation with vendors.
Upheld minimal food cost by designing and implementing food handling procedures.
Improved staff morale, reduced turnover rate and training time, and improved guest satisfaction by 100% after instituting a new training system.
SKI APACHE, Ruidoso, NM 2009-2011
SPANKY S INC./CALICHES FROZEN CUSTARD, Fresno, CA; Las Cruces, NM 2002-2004; 2005-2009
Regional Operations Manager/Store Manager
Strategically drive business development by devising innovative marketing campaigns to gain customers.
Contribute dynamic leadership skills to recruit, train, and mentor staff; hired employees at all levels including corporate trainers and store management teams.
Resolved quality and service complaints to maximize customer satisfaction and gain repeat business.
F1 ENTERPRISE/TEXAS CLUB BAR AND GRILL, Ruidoso, NM 2004-2005
Prepared and processed multi-million dollar payroll, general accounting functions, and P&L analysis to ensure optimal fiscal control.
Spearheaded business growth through aggressive community involvement and public relations programs.
Directed inventory loss prevention by analyzing weekly cost reports and labor control issues.
F1 ENTERPRISE/CALICHES FROZEN CUSTARD, El Paso, TX 2004
Grand Opening Manager
Oversaw recruiting and training initiatives for 100+ employees to ensure store openings operated efficiently.
Managed inventory control by estimating food and beverage costs for off-site venues according to current business trends.
UNIVERSAL CHEERLEADING ASSOCIATION 2001-2003
Head Instructor /Camp & Event Staff
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