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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Customer Support Specialist

Communication Dynamics ~ Organizational Efficiency ~ Client Relations


Results-driven Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships within the workplace. 


Key Transferable Skill Sets


Customer Service • Leadership Principles • Retention and Loyalty Focused • Conflict Management Strategies

Collaborative Team Member • Efficiency Strategies • Proactive Problem Solving

Data Gathering and Analysis • Time Management Effectiveness

Qualifications Profile


         Utilize extensive knowledge of customer service protocols to develop specialized loyalty and retention programs.

         Effectively lead top-performing teams in concerted efforts to maximize organizational productivity.

         Excel in defining and implementing policies and systems that boost productivity, efficiency and quality of operations.

         Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

         Proven ability to adapt and develop necessary skills to diverse organization needs.

         Technology savvy and proficient in numerous software applications and platforms.

Transferable Competencies


         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, effective customer service methodologies, conflict management and effective communication techniques, research and data analysis, and strategic planning.

         Consistently focus on ensuring development of high-standard office administration protocols. 

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.

         Enhance operational efficiencies by effectively delivering new-hire training in broad range of skills.

Academic Training


- Master of Science C Counseling                                                                     Long Island University

- Bachelor of Arts C Journalism                                                                         Long Island University

Professional Summary


Security Guard

Interstate Security Corporation                                                                     2005 & 2008 C Present



Security Guard

Castleguard Security Company                                                                                               2007-2008




Security Guard

Securitas Security Services                                                                                                   2005 C 2007




Security Guard

Metro Security Corporation                                                                                                2004 C 2005




Senior Teller

Bank of America                                                                                                                       2000 C 2004




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