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Operations Manager

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Offer 15+ years experience in managing all aspects of daily operations, with consistent results in achieving fiscal and organizational objectives. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Strong leader who excels in training and directing top-performing teams. Effectively manage key relationships with decision makers and strategic partners. Areas of expertise:


Project/Program Management Cost/Benefit Analysis Team Leadership Staff Training

Satellite Operations/Development Vendor Negotiations Resource Allocation/Administration

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Recent Achievements


  Reduced costs by 33% by effectively negotiating a flat rate with a preferred vendor, demonstrating exceptional critical thinking and communication skills.

  Consistently met and/or exceeded performance targets by applying sharp business acumen toward defining and implementing policies to boost overall operational performance.

  Successfully identified cost savings strategies by conducting comprehensive review and analysis of monthly budget reports and created comprehensive reports including YTD statistics.

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Career Background


Manager - Polo Ralph Lauren, New York, NY                                                                  2001-2008

  Contributed dynamic leadership skills in directly managing, mentoring and motivating 35 employees, with strong focus on optimizing productivity, efficiency and performance.

  Proactively established key relationships and liaised effectively with vendors to optimize savings.

  Cost-effectively allocated, administered and controlled budget by closely analyzing financial reports and developing targeted cost control procedures.

  Spearheaded diverse managerial activities ranging from orientation, training and performance evaluation to payroll/invoicing management and maintenance.


Supervisor - Rockefeller University, New York, NY                                                         1992-2001

  Exhibited solid leadership qualities in effectively training/cross-training a top-performing team vital to maximizing mail service operations.

  Strategically managed workflow to maximize resources while controlling costs and meeting goals.

  Built and developed a strong team to support enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates.

  Trained staff members on company policies/procedures and all computer systems.

  Applied analytical skills in preparing detailed monthly budget reporting for management.

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Technical Skills


Software: Adobe Acrobat & Photoshop, Microsoft Office Suite (Word, Excel, PowerPoint, & Outlook), MS Visio, MS Outlook, MS Internet Explorer, & Netscape Navigator


Operating Systems: Microsoft Windows XP, Hasler Mailing System, Pitney Bowes Mailing System, Innovative Tracking System, FedEx Powership, DHL, and UPS


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