Resume Writer - Need One ?
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

career objective                              

results-driven operations manager eager to contribute dynamic leadership, interpersonal relations, and technical skills toward supporting the employer in optimizing performance

profile                                                

ø  offer numerous years of progressive project management and team building experience, with expertise in aligning operations with corporate goals

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train, motivate, and lead highly effective support teams

ø  conduct thorough analyses of existing procedures to develop new policies, streamline operations, institute automations, establish cost controls, and ensure regulatory compliance

ø  exceptional communication, presentation, negotiation, and relationship management skills; cultivate lasting relationships with business partners, clients, and team members

ø  sharp technical proficiencies including all ms office applications and varied operating systems

 

~ key achievements ~

  • developed and implemented goals in line with corporate initiatives, marketing forecasts, and actual consumer response rates, resulting in $150k in annual savings, stabilized daily workloads, and increased efficiency as the sales conversion rate increased by 17%
  • generated $14m in cost savings and increased system decision rate for balance transfers/line increases from 36% to 82% with the creation of a new system platform; granted chairman s award for business transformation
  • implemented  adjusted review trigger for line increase requests, saving $8.8m per year and reducing average write-off rate of all approved accounts by 31%
  • pioneered electronic check transmissions to speed check fulfillment time by 60% and save $1.3m
  • as operations manager, achieved 33% increase in customer satisfaction levels by training supervisors to better identify and meet client transactional needs
  • eliminated labor costs associated with more than five full-time positions by installing extremely accurate merchant list for electronic check transmissions

professional experience                

american express, salt lake city, ut                

relationship and call center sales manager (2005 c 2009)

  • in recognition of outstanding performance steadily progressed within company to attain position responsible for oversight of 98 customer care specialists in a high volume call center catering to key accounts
  • contributed to the hiring and staff selection process, interpreted and implemented corporate policies and procedures, and performed other human resources duties
  • developed and conducted training sessions on relationship building, cross-selling, and issue resolution for all levels of personnel; utilized customer feedback, tracked and analyzed trends, and monitored performance metrics to continually improve profitability

originations system testing manager (2003 c 2005)

  • performed a range of concurrent functions to cost-effectively boost sales performance and enable corporate expansion; developed sales screen and reporting enhancements within the global testing system, introduced new platform, and instituted automations in line with operational goals
  • designed, implemented, and consolidated legal compliance test processing language to successfully eliminate gaps in departmental regulatory compliance
  • worked with interdisciplinary specialists to produce deliverables supporting risk, operations, marketing, and compliance department projects; served as key executive management contact for updates and prototype demonstrations

 

continued


yyyyyy x. yyyyyy                                                                                                                                                                                   page 2

 

operations manager / team leader (1996 c 2003)

  • assigned to various departments in a supervisory capacity to improve efficiency, implement cost controls, and boost customer satisfaction levels
    effectively directed five team leaders and 58 associates in building partner relationships and underwriting new account applications and balance transfer line of credit increases throughout north america
  • trained more than 40 staff members in client relations, managed credit analysts,  oversaw processing and identification of fraud and high-risk accounts, and led high volume quality assurance initiatives

 

~ prior background information available ~

training & credentials                    

certified six sigma greenbelt ~ certified leadership readiness program facilitator ~

certified kaset international training facilitator ~ certified diversity training facilitator ~

senior leader assessment skills training ~ method 1 testing standards training ~ leadership training



 

yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience evaluating business operations to develop and implement highly effective improvement strategies.  i excel at quickly identifying and addressing department-specific needs, and am adept at employing organizational, staff development and motivation, and technical enhancement techniques to quickly increase profitability and customer satisfaction.  to complement this background, i ve completed substantive professional development programs and hold numerous certifications in six sigma, leadership, and training.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!