yyyyyy x. yyyyyy                                             p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx                                                                                                                           abc@xyz.com

objective

catering/conference services professional eager to contribute industry expertise and operations abilities toward supporting hospitality operation in delivering quality service.

career profile

ø  over 19 years of successful hotel/resort experience.

ø  career built with hospitality leaders.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  expertise in all facets of effective catering operations.

ø  demonstrated competence in operations management and staff direction.

ø  skilled on business development and customer/public relations.

ø  solid team builder and leader.

ø  consistently meet/exceed organizational revenue objectives.

ø  adept in communications and presentations.

ø  capacity in training and personnel development.

ø  knowledgeable in administrative procedures and policy implementation.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  capacity to meet all sanitary and regulatory compliance requirements.

ø  proficient in advanced business software applications.

professional experience

the fairmont orchid, hawaii, kohala coast, big island of hawaii                                                     2006 - 2008

director of catering and conference services

       recruited for key leadership position with this 550-room, 43,000 sq. ft. ballroom and 100,000 sq. ft. outdoor venue space with annual catering revenue of $13.9mm.

       oversaw project leadership, asset management, capitol planning, resource management and talent sourcing.

       conducted annual budget development and planning.

       developed in-depth forecast adjustments, revenue assessments and projections for group/local catering sales accounts.

       posted on-target sales goals for local social/corporate catering market.

       achieved objectives for post-contractual group room blocks.

       performed effective departmental planning, communication, coordination and execution of catering events.

       orchestrated operations of catering and convention management team.

       controlled post-contractual customer billing process covering credit authorizations, direct bill set up, advance deposit collection, daily bill review and final bill audit.

       attained outstanding j.d. power meeting planner response scores with overall ranking of 7th of 156 hotels in fairmont hotels corporation.

       delivered 80%+ score on colleague satisfaction index.

       administered preferred vendor/dmc service contracts.

       successfully negotiated annual vendor/hotel commissions.

       expanded 2007 catering sales revenues by $3.9mm.

       achieved profit margin improvement of 2%.

 

marriott s rancho las palmas resort and spa, rancho mirage, ca                                               2004 - 2006

director of event management

       affiliated with this 450-room, 42,000 sq. ft. ballroom/40,000 sq. ft. outdoor space venture with annual catering revenue of $6.1mm.

       directed project leadership, capitol planning and resource/talent management functions.

       orchestrated annual budget development and planning.

       researched monthly forecasting.

       projected sales for catering, banquet and audiovisual departments.

       posted overall ranking of 10th in marriot western region for 2005 in event satisfaction meeting planner survey scores

       drove 23% improvement (72% to 95%) in associate opinion survey scores over 2004 results.

       oversaw preferred vendor/dmc service contracts including yearly negotiation of vendor/hotel commissions.

       project team leader for logistics and promotion of quarterly guitar s and sax local concert series at the rancho las palmas hotel.

       recipient of department award for most improved profit and most improved associate opinion survey scores .

 

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san francisco marriott, san francisco, ca                                                                                 2001 - 2004

director of event planning

       retained to assume authority for high volume event schedule for this 1500-room, 100,000 sq. ft. ballroom venue with annual catering revenue of $21mm.

       orchestrated annual budget planning and development.

       ensured monthly forecast adjustments.

       performed revenue assessments/projections for group/local catering sales.

       delivered forecasting/management of post-contractual group room blocks.

       facilitated planning, communication, coordination and execution of local/group catering events.

       directed catering management team.

       evaluated and assessed post-contractual customer billing process covering direct bill set up, advance deposit collection, daily bill review and final bill audit.

       successfully restructured sales and service processes to support additional cost of labor force unionization.

       launched associate and customer education program to streamline transition into new union labor environment.

       conducted oversight of preferred vendor/dmc service contracts.

       performed yearly negotiation of vendor/hotel commissions.

       tasked to conduct critical event market assignment covering management of pharmaceutical groups and affiliated business.

       in above, aided product launches and sales meetings while targeting maximization of existing hotel space for business expansion.

 

san antonio rivercenter-riverwalk marriott, san antonio, tx                                                         2000 - 2001

director of catering sales

       assumed critical duties for this 1500-room, 75,000 sq. ft. ballroom venue with annual catering revenue of $16.5mm.

       directed catering management team.

       originated two separate financial statements.

       produced monthly forecast updates for rivercenter marriott and riverwalk marriott owners.

       named to project design team for development of new outside catering facility, the 1000-acre kenibe ranch.

       project included advance marketing, site visits and future sales of ranch facility suitable for outdoor events up to 3000 guests.

       led organization participation in city-wide conventions with groups ranging in size from 1500 to 4000 guests and up to 100 affiliated groups.

       recipient of vision and revenue award in 2001 for sourcing new revenue opportunities.

 

earlier background

prior to 2000, served as senior catering manager/catering manager and room service manager, san antonio rivercenter and as senior catering manager, desert springs marriott, desert springs, ca.  in these assignments, built outstanding catering, organizational, business development, staff supervision and customer service skill sets.

 

education

school/schools name, location

degree/diploma, major, gpa, date
yyyyyy x. yyyyyy                                             p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a catering/conference services management assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over 19 years of progressively responsible catering and conference service positions with hospitality industry leaders. to complement this, i possess demonstrated expertise in food service operations, staff training and development, customer service and achieving ambitious p&l objectives, as well as strong problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

attachment

 

yyyyyy x. yyyyyy                                             p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

 

 

thank you letter text

 

 

date

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting catering/conference services management position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

                                                         

as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy