0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com

 

Information Technology

Performance-driven IT Professional eager to contribute technical proficiencies as well as

dynamic project management skills toward supporting operations of a progressive organization.

♦ Key areas of Expertise ♦

   Project Management

   Installations/Configurations

   Custom Computer Builds

   Process Improvements

   Policy/Procedure Development

   Quality Control

   Inspections/Audits

   Cost Estimates

   Gap Analysis

   Troubleshooting

   Technical Support

   Leadership and Training

   Presentations

   Customer Service

yyyyyy x. yyyyyy

Professional Profile                                                         

Ø  Escalate business development through innovative initiatives and quality assurance which increases productivity and revenue growth; exceed goals and expectations

Ø  Self-motivated A+ and Network + Certified IT Professional who welcomes new opportunities and desires to obtain certification for Network Security

Ø  Organized and detail-oriented; build, install, configure, support, and maintain new computer systems, servers, and applications

Ø  Demonstrate expertise by generating databases to streamline and automate company systems; active in policy and procedure development and implementation

Ø  Results-driven Leader who manages multiple projects, provides estimates, and conducts gap analysis; positively motivate teams and supervise development of e-Commerce solutions

Ø  Exhibit diagnostic and collaborative problem-solving skills; proficient in translating individual needs into cost-effective business solutions

Ø  Communicate technical and complex information easily and concisely; ensure professional customer service and technical support; facilitate presentations, meetings, and training sessions

Ø  Formerly served as member of the Material Review Board, Configuration Control Board, and Configuration Management team

yyyyyy x. yyyyyy

Employment History                                                          

Mc Donald Technologies Inc. ▪ Farmers Branch, TX                                                           11/2009 C Present

Customer Quality Assurance Engineer/Bids and Quotes Cost Estimator                            10/2009 C Present 

   Play key role in building and inspecting 1, 2, 3, and 4 U computer nodes for rack installation; configure computer racks to customer specifications

   Boost operations through process and procedure development; conduct troubleshooting, in-process inspections, and audits

   Participate in providing customer quotes for computers and various electronic equipment; ensure quality control and exceptional customer service

   Team player who manages Supplier and Internal Corrective Action Database; review purchase orders

   Demonstrate superior leadership qualities serving as customer liaison for all quality issues; provide new employee training and instruction on new builds

Cost Estimator                                                                                                                   04/2007 C 01/2009 

   Maximized business development by identifying material and labor costs and estimating profit margins

   Established strong working relationships and maintained excellent customer satisfaction

   Obtained A+ and Network + Certification after being laid off until re-employment in October 2009

 

Staff Representative LSA 5, Auto-Home-Life-Health-Commercial                                         01/2004 C 04/2007

State Farm Insurance ▪ Farmers Branch and Plano, TX

   Optimized business operations by calculating accurate quotes, processing insurance applications and claims, performing field underwriting, strategic marketing, and managing appointment schedules

   Displayed excellent communication skills while delivering presentations and ensuring first-rate customer service

 

Insurance Agent, Life and Health                                                                                        01/2003 C 01/2004

United American Insurance ▪ Plano, TX

   Expanded customer base through dedication and persistence; launched prospecting and cold calling techniques

   Presented customers with customized solutions, calculated quotes, and processed applications

 

Software Quality Assurance/Process Management Group Wireless Switching                    03/2000 C 01/2003

Alcatel ▪ Plano, TX

   Successfully completed feature project which included identification and maintenance of metrics for Network Systems Group (NSG) and TL9000; efficiently processed audits adhering to TL9000 and SEI CMM specifications

   Key player in designing a defect prevention program and audit process; demonstrated expertise by creating charts and presentations for quality review meetings

   Reinforced SEI CMM GAP analysis efforts and supported various process improvements

yyyyyy x. yyyyyy

Previous Employment                                                        

Software Quality Assurance/Database Developer/Project Manager/Configuration Manager          1999 C 2000

M&C Systems ▪ Plano, TX

Quality Assurance Engineer/Project Manager/Software Supervisor                                             1996 C 1999

EDS ▪ Ft. Worth, Allen, and Plano, TX                                                                                                          

yyyyyy x. yyyyyy

Computer/Technical Skills                                              

Operating Systems:         Windows 3.1/95/98/2000/Vista/7/NT Workstation, Macintosh, LAN, and WAN

Software and Tools:        Microsoft Office Suite, Microsoft Project, and FTP

Hardware:                        Install system boards, processors, heatsinks, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, tape drives, scanners, modems, cameras

Configure routers, Setup WiFi and LAN networks, and a variety of printers

yyyyyy x. yyyyyy

Professional Development                                              

Training & Certifications                                                                                                                              

   Network+ Certified, 2009 Edition ▪ DFW Career Training Corp.

   A+ Certified IT Technician, 2007 Edition ▪ DFW Career Training Corp.

   Electronic Engineering

   Internal and External Auditing

   Quality Particles including ISO 9000, TL9000, and SEI