Results-driven Sales and Client Retention Professional eager to apply dynamic business development, account management and strategic marketing skills toward actively supporting the employer in optimizing sales and profits.
• Sales Methodologies
Customer Loyalty Expert
Training & Development
Referral Source Development
Ø Strong technixxxxxxl background with the ability to work independently on multiple projects, with specialized knowledge of project management, pharmaceutixxxxxxl products eduxxxxxxtion, events and meeting planning, customer service processes, communixxxxxxtion protocols, strategic planning, sales and marketing methodologies.
Ø Effectively lead top-performing teams in concerted efforts to maximize company revenues.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the xxxxxxpacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Proven ability to adapt and develop necessary skills to diverse organization needs.
Ø Technology savvy and proficient in multiple software systems including MS Office Suite, Bespoke Database Operations (XxxxxxraHost, Fidelio, Opera.)
Ø Fluent in both German and English.
Ø Demonstrate focused leadership skills in collaboratively spearheading new business planning as well as leading top-performing team of junior staff.
Ø Play instrumental role in building top-performing teams by actively mentoring co-workers.
Ø Demonstrate dynamic leadership qualities and strong communixxxxxxtion skills by successfully conducting planning meetings and delivering comprehensive strategies.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant customer issues in a proactive manner.
Ø Increase revenue streams by establishing market wide policies and procedures related to data analysis.
Ø Strategixxxxxxlly diversify revenue streams and grow sales by expanding primary service lines into new markets.
Ø Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts to increase company-wide revenues.
Ø Stay abreast of most up-to-date demographic trends and data in order to offer most viable recommendations to clientele base.
Sales Coordinator (Promotion), CCTVenues, London 2008-2008
Main responsibilities included development and implementation of comprehensive sales and marketing plans to increase product exposure into existing as well as potentially new markets. Specific functions included;
Developed and executed outreach initiatives in order to increase product awareness to physician referral sources;
Launched new products as well as redeveloped products to a variety of accounts;
Conducted eduxxxxxxtional presentations to customers while utilizing bridging techniques, managed market messaging and use of appropriate and approved product collateral;
Played instrumental role in building top-performing teams by actively mentoring co-workers.
Events Coordinator, CCTVenues, London 2007-2008
Main responsibilities included strategic planning of organizational events with the purpose of increasing site exposure as well as product visibility to the marketplace. Specific functions included;
Planned and oversaw corporate meetings with top executives as needed;
Traveled to onsite meeting destinations wherever necessary;
Conducted purchasing agreements with hotels, transportation and event vendors during meetings;
Prepared group arrival and departure manifests along with coordinating group events with loxxxxxxl businesses.
Reservation Supervisor (Promotion) / Agent, Regent Palace Hotel, London 2003-2006
Main responsibilities included comprehensive leadership of a team of four Reservations Agents to ensure consistent increases in key performance metrics. Specific functions included;
Supervised the daily running of the Reservations department in co-operation with the Reservations Manager;
Trained new employees and kept staff apprised of policy and procedural changes;
Monitored the progress and completion of work deadlines and adjustments;
Assisted staff and handled esxxxxxxlations of queries and complaints;
Discussed, investigated, and ensured successful resolutions to customer s requests, problems or complaints.
Reservations Agent, Land & Golf Hotel, Stromberg, Germany 2000-2003
Main responsibilities included development and execution of several effective methods to deal with customer issues and increase loyalty and retention. Specific functions included;
Received and processed customer reservations, handled all incoming online bookings;
Updated and maintained customer records, corporate account alloxxxxxxtions and clientele;
Xxxxxxlculated and handled client deals concerning special arrangements and pricing.
n High School Diploma, Prenzlau, Germany
n Voxxxxxxtional Training Certifixxxxxxtion (A.A. Equivalent) C Specialist in Hotel and Hospitality Business, Best Western Hotel
- Three-year apprenticeship coupled with a voxxxxxxtional business school degree for Specialist in the Hotel and Hospitality Business; supervised by the German Chamber of Industry and Commerce.
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