Credentialed and highly-experienced Systems Engineer eager to contribute technical expertise as well as dynamic project management and business/operational support talents toward supporting employer performance goals.
Substantial experience in technical support, information systems, project/team leadership, and administration of network infrastructure, servers, desktops and software applications within an global enterprise environment.
Sound judgment, problem solving skills, analytical thinking capabilities, and documentation skills.
Adept at installing, configuring, fine-tuning, updating and maintaining hardware, software, servers, platforms and peripherals.
Extremely deadline- and detail-driven, and perform effectively under pressure.
Well-honed skills in network and system set-up, configuration, troubleshooting, and repair.
Quickly adapt to new roles, responsibilities, technologies and environments.
SCCM remote tools, Microsoft Internet Information Server (IIS), Oscilloscopes, TACL, LAN, Dell Servers Hardware, TCP/IP, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 2003, Windows 95, Windows 98, DOS, hardware troubleshooting, help desk, Microsoft Office Suite, Windows NT 4.0 Server, Windows NT 4.0 Workstation, Visio, BigIP, Remedy, MS Cluster, various combinations of RAID configurations, WebLogic 8.1
Dell Inc., 2000 to Present
Onsite Technical Support C IT
Systems Engineer II (2007 to Present)
Apply sharp troubleshooting capabilities to support business partner by diagnosing and swiftly resolving technical and service issues.
Diligently monitor and track issues to ensure expeditious resolution.
Proficiently replace, install and configure 1,500 workstations within manufacturing environment for Technology Refresh Initiative.
Dell Financial Services C IT
Environment Coordinator (2006 to 2007)
Decisively clarified environment requirements and designed footprints for Development and Performance initiatives.
Actively participated in planning and developing Infrastructure Engineering Platform, and reliably ensured deployment of provisioned servers.
Spearheaded projects for Alienware, SMBe, and Prescreen technologies, successfully aligning environment readiness with project schedules and providing top-notch support.
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Professional Experience continued
Platform Engineering C Global Farm Engineering
Systems Engineer II (2004 to 2006)
Exercised outstanding technical, organizational and leadership talents to oversee provisioning and design of WebLogic components on Managed WebLogic Farms including incorporating load balance mechanism, 3DNS and BipIP.
Strategically navigated 11 BEA WebLogic projects to maximize productivity and use of resources, consistently achieving on-time, on-budget delivery.
Platform Engineering C Global Provisioning Team
Systems Engineer II (2004)
Merged team metrics, individual metrics, and The Altiris Tool to administer efficient and quality-driven server imaging provisioning.
Performed in-depth capacity management validation to cost-effectively manage server environment.
Platform Engineering C Transaction and Tandem System Group
Systems Engineer II (2003 to 2004)
Managed 40+ UAT/DEV (user acceptance testing/development) level servers for Dell s global production process and all MSCS cluster configurations with Oracle, IIS and SQL Server databases.
Seamlessly partnered with senior engineers to diagnose and resolve hardware and software problems.
Conducted analysis, testing, and evaluation of hardware characteristics that may affect system software performance and recommended modifications or upgrades to elevate and/or sustain performance and lessen impact.
Platform Engineering C Infrastructure/Services
Systems Engineer I (2002 to 2003)
Tasked with administering 120+ UAT/DEV level servers for global production, with five being MSCS cluster configurations with Oracle, IIS and SQL Server databases.
Exercised technical acumen and resourcefulness in evaluating, testing, and supporting proprietary hardware and operating system installations pertaining to worldwide production operations.
Performed regular maintenance to fortify system security and functioning.
Platform Engineering C Infrastructure/Services, Computer Aided Engineering
Technical Analyst III (2000 to 2002)
Leveraged extensive technical expertise to direct, support and maintain 20 NT/Windows 2000 servers and 600 high-end workstations.
Installed and configured local area network (LAN) server systems and utilized a broad range of analytical tools to assess and rectify hardware and software issues.
Championed upgrade of 20 servers and 400 workstations to Windows 2000.
Prior background includes service with the United States Marine Corps.
A.A.S. in Electronics Engineering, ITT Technical Institute, Austin, Texas
BEA Certified Administrator (Weblogic8.1)
Microsoft Certified Systems Engineer (NT)
Hiring Agent Name
I am currently seeking a challenging career opportunity in a <insert job title/name of position> capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to a considerable background in information systems management and engineering, I bring to you excellent strengths in systems administration, technical support, IT security, and infrastructure management. To complement these qualifications, I offer an unwavering commitment to maximizing operational effectiveness, productivity, and cost control which is paramount as a <insert job title/position>.
As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.
Yyyyyy x. yyyyyy
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