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Yyyyyy x. yyyyyy
N0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Solutions-focused Network Administrator/Engineer eager to contribute exceptional technical expertise as well as dynamic support talents toward supporting employer operations.
Qualifications profile
Excellent experience in networking security, performance tuning/system optimization, technical support, and installing, configuring, and maintaining hardware, software, platforms and peripherals.
Strong interpersonal, organizational, critical thinking, planning, and documentation skills.
Strategically combine veracity, sharp prioritization skills, and a team player work ethic toward consistently meeting/exceeding employer expectations.
Extremely versatile; easily adapt to new roles, responsibilities, tasks, technologies and environments.
Outstanding capabilities in scrutinizing, diagnosing and promptly rectifying complex technical errors and issues.
Meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs.
Education & Certifications
PC ProSchools, Microsoft IT Training Academy
Microsoft Certified Professional C MCP
Microsoft Certified Desktop Support Technician C MCDST
Customer Service Specialist C CSS
Help Desk Analyst C HDA
Microsoft Certified Systems Administrator Windows 2003 C MCSA
CompTIA A+
CCNA and Windows 7 in progress
Professional Experience
Sapphire Technologies, Troy, MI, 2007 to Present
IT Administrator
Apply dynamic technical acumen toward installing and configuring software and hardware, performing troubleshooting, overseeing IT asset inventory, and delivering attentive and efficient support remotely and onsite.
Continued
Yyyyyy x. yyyyyy ~ Page 2 of 2
Professional Experience continued
Proficiently apply images to computers, administer profiles on Windows 2000/XP for 1,000+ end users, and swiftly resolve network issues related to printers, shared network drives, and server-based software.
Leverage expertise with Active Directory to add accounts and cooperate with domain users to validate ID and permissions.
Insource/Unisys, King of Prussia, PA/Akron, Ohio, 2007
PC Technician
Uninstalled antiquated technology and installed new Dell PE 800 server, flat panel monitors, 16-port switch, OKI data laser printers, thermal printer, HHR hand scanner, HP thin client work stations, and state-of-the-art cash drawer and card swipe system.
Initiated POS application, meticulously tested bar code hand scanner for proper operation, tested laser printers, and executed DOS commands to restore database and start security.
Demonstrated a collaborative work ethic in communicating with Valvoline helpdesk personnel and Unisys Project Management Office to expedite and ensure a seamless installation.
Prior Background:
Technical Representative, Qualxserv, 2007
Certified Nursing Assistant, several facilities, various cities in Wisconsin, 2000 to 2006
Martial Arts Instructor, Owner, Ring s Karate, Monona, WI & Cottage Grove, WI, 1994 to 2000
Machine Technician, Plastics Ingenuity, Cross Plains, WI, 1991 to 1998
Technical/Computer Expertise
Software & Tools: Microsoft Office Suite (Word, Excel, Access, Outlook), VMware, Symantec Ghost, Smart Hands remote support program
Security: anti-virus and anti-spyware programs
Networking: routers, firewalls, modems, hubs, switches
Hardware: Dell/HP/IBM desktops and laptops
Operating Environments: Windows XP, 2000, 2003 Server, DOS
Yyyyyy x. yyyyyy
N0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a network management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you solid experience in network administration, IT security, and installing, configuring, troubleshooting and maintaining software and hardware. To complement these qualifications, I offer a strong blend of resourcefulness, organizational strengths, analytical skills, and leadership attributes which should prove instrumental to your company s success.
As a proactive contributor to your organization, you will find me to be a diligent professional and stellar leader committed to supporting you in achieving your objectives through an impressive work ethic and dedication to customer/client satisfaction. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
N0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Date
Interviewer s Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the <insert job title> position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the challenges and responsibilities we discussed.
The position as you described it to me would combine my strong skills in [insert two skills or qualities here]. This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.
(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)
(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)
(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)
Sincerely,
Yyyyyy x. yyyyyy
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