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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx



~ dynamic it management professional eager to contribute exceptional consultative, project leadership, and systems administration expertise toward supporting a progressive organization in optimizing business operations and technology performance. ~

key qualifications


  • possesses valid level ii security clearance issued by u.s. department of homeland security bureau of customs and border protection (cbp). 

         proficiency in project planning and management, it policy and procedure development, change management, personnel leadership, and best practices implementation.

         proven success in analysis, development and management of business-critical information systems, telecommunications networks, disaster recovery strategies, and contingency plans.

         highly skilled in installing, configuring, and maintaining complex networking equipment and telecommunications systems.

         blends integrity, sharp investigative skills and decision-making abilities to consistently meet and exceed client/customer expectations. polished skills in performance tuning and system optimization.

professional experience


greenline systems, 2006 to present

director of it and biztalk architect / lead developer

         proactively participate in architecting, designing, and supporting multiple biztalk server 2006 r2 production environments and applications for clients, exhibiting proficiency with custom maps, orchestrations, pipelines, sso applications and bam ui websites.

         apply extensive technical acumen to design, install, configure, and support associated systems encompassing sftp, websphere mq, exchange 2003, dmzs, and firewall. 

         diligently maintain and monitor security on all infrastructure systems to ensure business continuity.

         manage and continually optimize telecommunications infrastructure including internet connectivity, ip telephony, and vpn / remote access; successfully maintain server uptime at 99.8% or higher.

         leverage a strong team player work ethic as key contributor to product design and testing efforts, software engineering, and quality assurance; adeptly coordinate release, deployment and support of company application suite at customer sites.   

         efficiently provide user support for windows server 2003 with active directory, exchange 2007/2003, iis, sql 2005/2000, biztalk 2004/2006/2006 r2, xp, pix firewalls, checkpoint firewalls, qos switching, auto loader libraries, sharepoint, and live meeting. 

         hire, train, mentor, evaluate and direct efforts of support personnel and development team.

         author and establish standard operating procedures (sop) for change management, system architecture, and system installation and support for company and client.


gaylord entertainment/resortquest international, 2005 to 2006

systems administrator

         expertly administered infrastructure systems encompassing firewalls, e-mail, ip- and non-ip based phone systems, websites, file servers, application servers, multiple sans and clustered servers.

         project-managed software/hardware upgrades and network implementations within sql 2000/2005, oracle 9, as/400, citrix, windows 2000/2003 ad, exchange, isa 2004, pki, unix and solaris environment.



yyyyyy x. yyyyyy ~ page 2 of 2


professional experience continued


         merged strong communication and interpersonal skills to forge and maintain effective vendor relationships, direct and supervise employees, drive quality assurance, and formulate it policies and procedures.

         successfully enhanced system performance to achieve and sustain 99% network reliability.  

         analyzed, created and implemented bcps (business continuity plans) and drps (disaster recovery plans) during hurricanes, achieving excellent results.


destin bank, 2002 to 2004

network administrator

  • spearheaded daily operations management of entire network spanning 11 locations; administered wan/wan, web servers, exchange server, pbx phone system, atm, firewall, and vpn.
  • demonstrated impressive versatility in concurrently managing disaster recovery planning, policies and procedures documentation, ordering all hardware, facilitating vendor relations, and supporting digital check imaging technology.
  • planned, designed and implemented robust network structure crucial to supporting future growth.  


burke & herbert bank & trust company, 2001 to 2002

network administrator

         managed and maintained as/400/nt/novell/citrix integrated environment vital to ensuring seamless and efficient business operations.

         configured and maintained firewall, continuously analyzed network performance, performed frequent back-ups, and supported wan/lan, desktops, and printers throughout 20 locations.

         assembled extensive documentation such as standard operating procedures (sop), site implementation plans (sip), and network overview documents. 

         served as technical lead for migration from novell 4.11 to 5.1, windows nt 4.0 to 2000, and from t1 to ds3 frame relay network.


ciber inc., 1999 to 2001


  • successfully supported several american express software applications as call center technical support lead, serving top 25 priority merchants.
  • skillfully administered pbx phone system, network, and desktop support activities.

education  & certifications


a.a.s. degree in computer science, stratford university, summa cum laude, 2002


cissp              (certified information systems security professional), 2006

mcse               (microsoft certified systems engineer), windows 2000

mcsa               (microsoft certified systems administrator) windows 2000

mcdba            (microsoft certified database administrator), sql 2000

mcse               (microsoft certified systems engineer) windows nt 4

ccna               (certified cisco network associate)

ccnp-bscn     (certified cisco network professional routing)

can                 (certified novell administrator), netware 5

wcsp              (watchguard certified security professional)

cse                 (certified sphericall engineer)



yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx











hiring agent name





dear ______________:


are you seeking a results-focused, solutions-oriented it management professional to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated, i offer over 10 years of experience in determining, installing, configuring, and supporting technology-driven business solutions for employers and their customers.  i excel in project management, resolving technical issues and deficiencies, leading teams, and optimizing overall operational performance.  i also possess first-rate communication skills vital to determining and responding to customer needs and forging effective relationships. 


as a member of your leadership team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




yyyyyy x. yyyyyy

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