Results-focused New Business Development Leader specializing in driving million-dollar retail growth, building solid teams, creating strategic initiatives, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer 20 years of experience toward maximizing an employer s bottom-line.

 

 

         Top performer who demonstrates a proven record of progression to positions of greater responsibility and authority.

         Integral leader who contributes experience in large-scale operational optimization, including designing, developing, and implementing solutions-driven programs, policies, and procedures to achieve continued key growth and profitability.

         Ambitious self-starter who supports quality staff recruitment and employee development that encourages diversity, low turnover, loyalty, and teamwork, along with prioritizing group tasks within high-pressure situations to attain objectives.

         Out-of-the-box thinker who offers up-to-date knowledge of evolving industry trends and various customer requirements.

 

 

Operations Management    Strategic Analysis / Planning    Project / Program Management    Team Building / Training Processes

New Business Growth    Territory Development    Short- / Long-Term Plans    Organizational Improvement

Business Retention    Regulatory Compliance    Client / Vendor Relations    Budget / Financial Control

 

 

 

Director of Sales & Training

         Utilized broad scope of industry knowledge and dynamic business acumen toward directing comprehensive training / development processes for insurance appraisers, parts suppliers, automotive repair facilities, middle management, and executive-level leaders on methods to best use computer software developed by APU specifically for their companies.

         Expertly managed high-volume North America sales by overseeing a results-focused 10-member sales and training team.

 

Key Accomplishments

  Successfully measured ROI results on a monthly basis while reviewing ongoing progress with executive-level management and aggressively developing business throughout the U.S. and Canada.

 

 

Automotive Operations Manager

         Led a top-performing team of auto technicians and support staff for a reputable, six-bay automotive service provider, including fostering a cooperative work environment to increase productivity while providing superior customer service.

 

Key Accomplishments

  Increased revenue by 40% within one year via streamlined operations processes.

  Implemented targeted training programs and human resource initiatives to enhance operations.

 

 

Director of Design & Development / Lead Instructor

         Expertly designed and delivered high-intensity training programs for 700+ clients nationwide, including contributing forward-thinking initiatives to help independent owners (16 training modules) and service managers (10 training modules) increase profit margins, develop leadership / management skills, and stay abreast of key technology demands.

 

 

 

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Director of Design & Development / Lead Instructor

 

Key Accomplishments

  Updated an antiquated curriculum by applying a highly effective, fresh approach to instruction.

  Ensured proper implementation of training concepts via coaching support throughout a two-year program.

  Planned and presented innovative modules on business start up, profit / loss, and human resource issues.

 

 

Director of Retail Operations

         Strategically steered coordination of all management activities encompassing production, pricing, sales, and distribution for the company s retail operations, including directly overseeing profit-driven sales and support staff focusing on efforts to increase territory, revenue, and store retention with additional supervisory responsibility for all management personnel.

 

Key Accomplishments

  Drove business growth via strategic vendor, staffing, and recruitment choices to increase gross sales.

  Improved store cleanliness and multi-site organization via facilitation of smooth staff turnover operations.

  Successfully opened six stores within two years in Rochester, New York by actively scouting locations, presenting data to executives, directing on-site building, and handling all staff recruiting and training efforts.

 

 

Director of Field Training North America (1993 C 1999)

         Maximized bottom-line results via delivery of innovative training programs to thousands of entry- to executive-level management teams among a territory spanning 17 states and coast-to-coast in Canada, including actively identifying poorly performing markets, analyzing core needs, and customizing programs that met and / or exceeded company goals.

 

Key Accomplishments

  Directed a staff of 54 market-training facilitators across North America, as well as two field trainers.

  Created new educational programs and improved / modified existing ones by analyzing retail training needs.

  Scheduled, coordinated, piloted, and delivered training modules in both hands-on and classroom settings.

  Co-authored a comprehensive 54-module, self-paced training program in coordination with Universal Technical Institute (UTI) that utilized a pass / fail system and addressed items ranging from technical skills to customer service to using proprietary computer systems.

 

Market Manager (1991 C 1993)

         Played a vital role in enhancing operations of seven high-volume retail stores, including indirectly recruiting, training, and managing 30 employees, as well as handling all financial and budgetary activities (e.g. cost of goods, margins, utilities).

 

Key Accomplishments

  Initiated a successful customer satisfaction program which increased staff motivation and store results.

  Effectively utilized hands-on technical knowledge, equipment, and procedures to improve standards, operational efficiencies, and team dynamics.

 

 

Certifications & Licensure

Automotive Service Excellence (ASE) Certification • Licensed New York State Motor Vehicle Safety Inspector

Mobile Air Conditioning Society Worldwide Certification • Certified Alignment Specialist • Michelin PAX Certification

 

Professional Training

Retail Operations Management • Managing for Profit • Financial Management • Dealership Management

Leadership Management • Teaching Technical Topics • How to Teach Grown-Ups

Multiple Robert F. Mager Train the Trainer Programs