operations management executive eager to contribute extensive leadership talents, consultative expertise, and analytical skills toward supporting a dynamic company in achieving business goals and objectives. 

 

 

         excel in driving sales and operations with proficiency in franchise development, strategic planning, p&l (profit and loss), customer relations and retention, and formulating policies and procedures which increase productivity, service levels, and efficiency. 

         continuously assess business operations to determine and optimize fiscal performance, sustainability, and competitive positioning. 

         significant staff development and management experience; hire, build and inspire teams, heighten morale, and steer personnel to attain assigned targets.  

         appreciated for strong communication skills, an excellent work ethic, and superior capabilities in vendor relations, process improvements, contract negotiations, cash flow and market analysis, and multi-site management.

• adept at marketing, budgeting, new business development, and global acquisitions. 
• chosen as 1999 employee of the year based on success of new co-op advertising programs which consolidated funds and increased marketing results.
• recognized as 1998 franchise business consultant of the year for strengthening 50%+ of assigned portfolio to produce average profitability increase of 30% per store.
• increased initial revenues at minuteman press to 700% above projected sales goals within first 10 months.

 

 

purosystems, 2009 to 2010

franchisee consultant

• provided consultative guidance to new franchisees on cultivating relationships with insurance agents and adjusters in remediation industry.  
• coached franchisees in fostering relationships, sales techniques, and follow-up procedures.

 

united franchise group, west palm beach, fl, 2003 to 2009

regional operations manager

• held multiple roles concurrently including business development manager, director of global insignia acquisitions, and special projects coordinator. 
• applied dynamic leadership talents toward managing, motivating and directing four business development executives.

         spearheaded profitable business operations for sign-a-rama franchise stores spanning five states.

         demonstrated exceptional organizational skills in opening multiple new stores and coordinating relocations with full accountability for technical, marketing, and equipment logistics.

         sourced and evaluated independent sign/embroidery businesses for brand conversion or takeover.

         resourcefully created innovative system to track and accelerate profitability of new store sales.

         launched new concept store in texas to effectively assess future franchise potential.

 

continued

 

 

 

 

yyyyyy x. yyyyyy ~ page 2 of 2

 

professional experience continued

 

fastsigns international, inc., houston & dallas, tx, 1994 to 2003

franchise owner c houston      (2001 to 2003)

• established  and operated successful franchise business, efficiently coordinating all marketing, sales, customer service, installations, budgeting, and staffing activities.
• leveraged considerable financial savvy toward overseeing accounting, payroll, reporting, and forecasting tasks.
• planned, created and executed broad-scope strategies to boost sales volume, elevate customer service, and penetrate new markets. 
• recruited, hired, trained, scheduled, coached and managed highly productive personnel. 

 

director of special support c dallas         (1999 to 2001)

         steered growth of new franchise operations, closely monitoring sales performance of 150 stores, and facilitating efforts to improve marginal and non-performing assets. 

         held p&l responsibility for a 128-store region.

         diligently supervised six franchise business consultants, performed extensive team-building, and continuously evaluated staff performance to achieve or exceed organizational objectives.

         audited up to three stores per week to ensure corporate compliance and optimize financial condition, cash flow, and operational success.

         analyzed and defined specific individual and team goals for field managers and personnel. 

         accompanied sales representatives on cold calls and follow-up visits to provide crucial guidance in networking techniques and capitalize on potential new business opportunities.

         revised 70% of company s financial guidelines to address field situations and strengthen cost control.

 

regional operations manager        (1999)

• oversaw p&l for 128-store region and supervised four franchise business consultants.
• scrutinized sales/performance reports, formulated strategies to attain sales goals, and successfully overhauled, rehabilitated and reversed 15 financially-unproductive stores within one year.
• championed grand opening of new franchises, reliably supervised existing store operations, and exhibited well-developed troubleshooting capabilities to swiftly resolve store deficiencies and/or issues.
• monitored and facilitated consistent compliance with corporate policies and brand standards for all franchise locations.
• served as franchise business consultant from 1994 to 1999.

 

                   

 

prior background:

 

owner, minuteman press, san antonio, tx

 

associate manager, golden corral, san antonio, tx

 

 

 

 

 

 

 

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

in addition to significant experience in franchise development and management consulting,  i bring to you an outstanding background in operations management, a proven track record in strengthening employee productivity and performance, and solid expertise in p&l, vendor relations, staff training and development, and optimizing sales/revenue production. to complement these qualifications, i offer extensive and successful experience in overseeing multiple stores concurrently and executing processes and strategies to increase profitability and market share. 

 

as a proactive contributor to your organization, you will find me to be a driven professional committed to supporting you in achieving your objectives through polished business acumen, sharp leadership talents, and initiative. i am confident that i could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future. 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy