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yyyyyy x. yyyyyy
7213 west carnie road, coeur d alene, xxxxxx xxxxxx
home: (xxx-xxx-xxxx
cell: (xxx-xxx-xxxx
abc@xyz.com
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as indicated in the accompanying resume, i bring to you solid public relations skills, an outstanding level of dependability and initiative, and an exemplary blend of talents in problem solving, project coordination, customer service and business management. to complement these qualifications, i offer exceptional interpersonal, communication, budgeting, and scheduling abilities which are essential as a <insert job title/position>.
as a proactive contributor to your organization, you will find me to be a highly motivated professional committed to supporting you in achieving your objectives through unparalleled resourcefulness, reliability, and dynamic leadership attributes. i am confident that i could be a valuable asset to <insert name of organization>, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
yyyyyy x. yyyyyy
7213 west carnie road, coeur d alene, xxxxxx xxxxxx
home: (xxx-xxx-xxxx
cell: (xxx-xxx-xxxx
abc@xyz.com
profile
client-driven, creative and industrious professional offering a seasoned background in customer relations, business management, project leadership, and event planning/management. extensive experience in effectively coordinating projects, personnel, budgets and resources to achieve desired outcomes. reputation for outstanding communication, presentation, negotiating and organizational strengths. applies well-honed leadership attributes to manage, motivate and guide staff to display productivity excellence.
professional experience
mountain west bank, 2007 to present
customer care specialist
- exhibit polished customer relationship skills in answering inquiries regarding accounts.
- handle complaints and escalations with diplomacy and a service-driven work ethic.
ibm uk ltd., 1997 to 2006
customer services professional
determined and orchestrated publicity efforts for events, conferences, road shows and training schools.
planned coordinated and executed successful 3-day customer council in lisbon, portugal for six executive-level clients, with full accountability for all logistical arrangements.
combined sharp communication and interpersonal skills to achieve superior levels of customer service and satisfaction.
business controls specialist
efficiently and seamlessly integrated strategic outsourcing operations into services worldwide processes, and actively participated in merging price waterhouse (services division) into ibm.
conducted audits of price waterhouse to ensure compliance with sarbanes-oxley criteria.
demonstrated exemplary talents in policy and procedure development and management.
implementation leader for ireland
championed flawless integration of ibm ireland processes into uk operations, including authoring step-by-step procedural manual.
ica coordinator
- played a pivotal role in optimizing company s fiscal health and stability by defining annual budgets, monitoring spending, and forecasting needs.
team leader / software administrator
- presented with two performance awards for leading project team in catia software design, development and implementation.
- leveraged excellent management acumen to coach and supervise team members.
continued
yyyyyy x. yyyyyy ~ page 2 of 2
continued from page 1
outsourcing project supervisor
tasked with overseeing 2 critical accounts: cable and wireless and rail direct.
proficiently managed call center operations for rail direct project, skillfully responding to high volume of customer inquiries.
prepared regular reports compiling telephone data statistics and budget requirements; delivered findings to ceo monthly.
earlier experience includes role as real estate agent, 1995 to 1997, and catering manager, 1984 to 1995.
education
higher national diploma, business & management studies
business & technology education council, uk
professional development / specialized training:
prince 2 methodology project management
iso 9001 assessor
customer care
team development & leadership
project management
coaching & mentoring
process improvement
effective task management
computer skills
microsoft office (word, excel, powerpoint, outlook), lotus wordpro, lotus 123, lotus freelance, sage bookkeeping
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