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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




solutions-focused it professional specializing in technical support, eager to contribute experience and talents toward actively supporting an organization in maximizing performance.



career profile

ø  associate of science, computer networking systems.

ø  valedictorian graduate with 3.98 gpa.

ø  over 14 years of it background with a further eight years in security and with the united states military.

ø  expertise in desktop support.

ø  adept at network installation, administration and maintenance.

ø  capacity in network engineering user service and software operating systems.

ø  proven testing and troubleshooting ability.

ø  record of progression to positions of increasing authority and responsibility.

ø  background in effective project management.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  effectively interact with diverse groups and professionals at all levels.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.



technology skills

operating systems:       all ms operating systems, netware, linux, cisco ios, freebsd, windows ce


software:                      microsoft exchange 2000, outlook xp, 2000, 98, 97, mssql, ms project, visual basic programming, internet explorer, adobe acrobat, norton antivirus, html, tcp/ip, etherpeek, mysql



professional experience

united parcel service, chelmsford, ma                                                                                     2005 c present

technical support

         recruited to provide critical support for over 1500 workstations, 100+ servers and related equipment.

         administer routers, switches and printers.

         deliver high quality support for all ups facilities in maine, vermont, new hampshire and part of massachusetts.

         provide assistance either on-site or through remote tools.

         install, configure and update proprietary software packages., san diego, ca                                                                                                             2003 c 2005

technical support representative

         retained to deliver support for customers in high-volume (1000+ calls/day) call center.

         conducted configuration/troubleshooting of client e-mail clients and servers.

         administered dial-up networking.

         successfully resolved dns and website design issues.

         provided hosting on unix and windows equipment.

         designated to provide training/supervision for outsourced technical support team in sofia, bulgaria.




yyyyyy x. yyyyyy

page two




computer support consultant, location                                                                                    1995 c present

       started-up and manage this it consultancy.

       effectively install operating systems and software packages.

       research, configure and troubleshoot broadband and dial-up network issues.

       install/troubleshoot hardware including complete pc builds.





earlier background

prior to 2001, served as security manager, first american credco, san diego, ca, and as an aviation life support systems sergeant, united states marine corps.  in these assignments, built outstanding supervisory, it, financial control, training and tracking system skill sets.






itt technical institute

associate of science, computer networking systems

class valedictorian, 3.98 gpa


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