Goal-focused Restaurant Manager specializing in driving business growth, building strong teams, handling
high-volume finances, providing world-class customer service, and cultivating a solid brand image with
superior quality eager to offer 17+ years of experience toward maximizing an employer s success.
Integral team player who offers leadership talents with a core background in service industries to boost bottom-line results.
Top performer who makes decisions to reflect positively on business efficiency and customer satisfaction, along with supporting quality staff recruitment that encourages diversity, low turnover rates, and high levels of company loyalty.
Out-of-the-box thinker who excels at conceptualizing, creating, and implementing solutions-focused processes, including developing solid industry partnerships while overseeing various initiatives in coordination with multiple stakeholders.
Excellent communicator who seamlessly interfaces among senior-level staff, restaurant teams, vendors, and customers.
Team Building / Training
Financial / Budget Control
Restaurant Sales / Marketing
Client / Customer Service
Profit / Loss Responsibility
Strategic Planning / Analysis
Inventory / Supplies Control
Payroll / Labor Costs
Safety / Quality Control
Utilize broad scope of industry knowledge and dynamic business acumen to direct high-volume restaurant operations, including recruiting, training, and managing teams; handling FOH and BOH scheduling; and overseeing store finances.
Evaluate restaurant facilities for safety, health, and environmental hazards and / or risks and ensure site meets internal quality standards, regulatory compliance, and operational guidelines to reduce occupational injuries and financial losses.
Optimize organizational efficiency by handling restaurant repair and maintenance and Aloha and Menu Link training.
Foster cooperative teamwork while empowering associates to uphold superior customer service levels at all times.
Participated in scheduling a 15-member team without exceeding weekly labor budgets, including collecting receipts from servers to ensure accuracy in processing credit cards and gift cards, managing cash and daily deposits, and handling voids.
Maximized staff use and achieved significant savings on payroll costs by adjusting schedules based on movie start times.
Contributed strong communication skills toward promptly responding to customer complaints to generate repeat business.
Recognized for job performance excellence with rapid promotion to a supervisory role within 3 months of hire.
Strategically steered management of several Monterrey Little Mexico restaurant locations, including recruiting, training, scheduling, and directing a 20-member kitchen and 25-member front house staff while controlling overtime costs.
Cost-effectively ordered food, beverages, and supplies from beer distributors and corporate vendors (e.g. Sysco), along with conducting comprehensive physical inventories twice weekly.
Prepared 300+ meals daily to serve inmates of a juvenile facility, including organizing separate meals for 50 youth within special population, as well as supporting leaders in managing kitchen staff and contributing to overall menu planning.
Supervised and directed inmates assigned to cleaning duties following each meal.
Applied strong leadership talents toward earning progressive promotions within a collegiate bar and grill environment, including maintaining low loss rates via efforts that encompassed accurate beer counts at start and end of shifts.
Met and / or exceeded personal sales goals by aggressively marketing and closing contracts for life and health insurance products / services geared toward small businesses and service providers, including generating new contracts via pull-tab fliers, church advertisements, business card distribution, and appointment setting in businesses and home locations.
Coordinated and delivered presentations on available services, along with supporting client needs and preparing price quotes.
Expanded fleet from 50 to 100 units within 2 months of management promotion, including recovering significant profit dollars by clearing a large volume of past-due accounts for body shops, insurance companies, and commercial clientele.
Led decision-making for all branch operations, including managing teams, scheduling, budgets, and regulatory compliance.
Achieved excellent customer service ratings by rapidly responding to and resolving issues prior to customer surveys.
Management Development Training
Extensive Coursework in Radio / Television
Sam Houston State University
TABC Certification (Expires 2008)
Food Handler Training / Certification (Since 1993)
Microsoft Office • Aloha POS Systems
Menu Link • Internet Applications
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