Yyyyyy x. yyyyyy     0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                            abc@xyz.com

 

Career Objective                                                                                            

Motivated professional eager to contribute dynamic office management, patient servicing and interpersonal relation skills toward actively supporting a progressive medical office or organization in optimizing operational performance as a part-time staff member

 

Profile                                                                                                              

Ø  Offer approximately 9 years progressive experience in the health care industry, with comprehensive office administration and scheduling background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

 

Professional Experience                                                                               

Yale New Haven Ambulatory Services - New Haven, CT                                                   2002-Present

Scheduling Coordinator

  Contribute dynamic organizational skills in scheduling all procedures for Temple Surgical Center, Women s Surgical Center, Temple Endoscopy, and Shoreline Surgery Center. 

  Build and establish key relationships; liaise effectively with collections department, referring physicians offices, medical records staff, patients and various medical professionals.

  Actively adhere strictly to the facility appointment scheduling guidelines and complete scheduling in a timely manner, in compliance with organization s policies and procedures.

  Apply solid industry expertise to support daily operations, including knowledge of insurance companies, ICD-9, CPT codes and medically terminology.

  Conduct comprehensive review in order to prepare various reports and run daily procedure schedules.

Admitting Secretary

  Relied upon to perform opening and closing duties, including securing all cabinets.

  Effectively plan, coordinate and facilitate patient admission activities including data entry of patient demographic information and insurance verification; organize and prepare charts for admitting nurse. 

  Proactively collect and document co-pays and deductibles in compliance with Billing Department procedures. 

  Exhibit strong communication and multitasking skills toward acting as first point of contact in greeting/responding to patient inquiries, confirming appointments, paging staff, taking messages, contacting physicians offices and calling for visitors. 

 

Zeno N. Chicarilli, M.D., D.M.D. - New Haven, CT                                                            1999-2002

Secretary

  Maintained full accountability for scheduling appointments and hospital procedures for both the main office and satellite office, as well as seeking authorization of procedures with various insurance companies and appealing of denied surgical authorizations.

  Steered various office administration activities ranging from answering/directing a multi-line phone system, checking on referrals and setting up office procedures to assisting Doctor with office procedures and sterilizing instruments.

  Successfully promoted superior service and exceptional patient satisfaction by promptly resolving issues and preventing escalation.

 

Prior Experience

 

Server, Chili s Bar and Grill Restaurant - Milford, CT; 1998-1999

Server, Carvel Ice Cream - West Haven, CT; 1995-1999

 

Education                                                                                                         

Associates Science, General Studies - Gateway Community Technical College (New Haven, CT), 1999

 

Technical Skills                                                                                              

MS Word, Excel, Internet, Advantx