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yyyyyy x. yyyyyy                      0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx c


~ career profile ~


offer over 15 years progressive experience in operations management in retail environments, including extensive experience in training/development, business development, and sales growth. ~ consistently achieve optimal utilization of recruitment and retention programs through process improvement planning, program coordination, and cultivation of strong business relationships. ~ possess an established track record of accomplishments in maximizing revenue and assessing optimal business opportunities. ~


~ key achievements ~


ö         achieved unprecedented revenues as regional manager of 29 c stores and 24 o stores, with a 2009 store volume of $72 million and a 2008 store volume of $83 million.

ö         successfully grow and manage stores across 5 time zones in ca, or, wa, az, nv, ks, mn, and hi.

ö         over saw vancouver store for an interim period in 2008 and currently providing managerial support by partnering with the district manager in canada while no retail vice president was in place.

ö         achieved a 45-day time to fill in 2009 at store manager level and a 30-day time to fill for district managers.

ö         promoted 8 salespersons to district or area management positions after innovative training initiatives.

ö         selected to assess and train the puma team in the volvo ocean race team and sent to rio de janeiro, brazil for over a week to lead development.

ö         conceptualized and implemented a let s recruit workshop about networking and recruiting to successfully develop sales staff.

ö         conducted a pep talk workshop for a smm in 2008 as part of a global review process for facilitation to a group of sales managers.

ö         devised a pa review workshop teaching how to write an effective review and created a p&l workshop for managerial staff.

ö         led the be nice expectations process, which the company adopted to train and track be nice initiatives.

ö         successfully launched kronos application usage in ca and then balanced payroll in 2009 with a function of kronos called analytics to manage expense control by partnering with district and project management.


~ professional experience ~


puma north america, inc., city, state                                                                                                                  2002-present
regional manager

drive business development through store operations and sales initiatives for a western region of 43 stores of an $80 million retail specialty chain.

spearheaded company growth by increasing number of stores from 15 to 43 and researching viable business locations.

maximized management staff from 1 district manager to 5 district managers and 1 area manager to better track productivity and performance of various stores. 

recognized as top regional performer in sales generation and statistical performance.

successfully lead region in recruiting skills, interviewing skills, training/development skills, as well as succession planning.

oversee all new corporate program implementations to ensure adherence to company initiatives.

cultivate strong business relationships to build partnerships with corporate departments such as human resources, loss prevention, finance, merchandising, and operations.

administer financial operations including profit and loss statements, payroll, inventory control, and loss prevention.

direct recruiting initiatives to train and develop an average of 2 district managers and 2 store managers annually.

coordinate and manage regional sales meetings as well as district and store management meetings.


beyond the beach/pacific eyes & t s., city, state                                                                                                   1995-2002
regional manager

led operations for all stores for a lifestyle chain of 42 stores with more than $45 million in sales annually.

managed store locations in ca, nv, and az including 2 district managers and 1 area manager and communicated all operational and merchandising information to the corporate offices.

prepared and assessed profit and loss statements and developed innovative sales campaigns to maximize revenues for the region.

reported directly to ceo and president of the company.

earned promotion from store manager to district manager, then to regional manager within 4 years.

~ professional training ~


certified trainer/facilitator in let s talk, let s coach, let s recruit, pep talks, and puma way, trained in let s manage conflict workshop, and presenter of power, communicating with style workshops


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