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Yyyyyy x. yyyyyy



 Operations / Executive Support Professional

Creative Solutions ~ Human Capital Development ~ Administrative Expertise


Management Professional with expertise in productivity and efficiency best practices eager to contribute and make an immediate impact on a progressive organization.  Consistently employs out of box creative approaches to problems as well as identifies potential costly issues in a proactive manner. 


  Operational Analysis 

  Negotiations Expertise

  Expense Reduction

  Conflict Resolution

  Technology Proficient

  Training & Development

  Retention & Loyalty

  Negotiation Strategies

  Problem Solving

  Budget Reports

  Employee Benefits

  Marketing Expertise

  Document Creation Expert

  Change Management

  Employee Relations


Qualifications Profile


Ø  Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including formulation of policies and procedures, client services and customer resolution techniques, organization development, project management, strategic negotiations, in-depth problem analysis and solutions, operational process implementation, as well as development and execution of strategies to increase client retention and loyalty. 

Ø  Effectively strategizes with executive management and resolves complex organizational issues. 

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.

Ø  Consistently focus on ensuring development of high-standard delivery methodologies. 

Ø  Effectively manages large projects as well as provides in-depth documentation.

Ø  Skilled at communicating and working cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Embraces corporate culture and actively promotes and leads company initiatives.


Functional Competencies


Ø  Effectively manage staff and coordinate information sharing between departmental resources.

Ø  Proactively identify potential employee issues and design creative solutions to resolve problems. 

Ø  Regularly schedule reviews and track progress of particular projects.

Ø  Compile and disseminate various monthly project reports for executive management.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management and clients. 

Ø  Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.

Ø  Deliver employee programs to increase employee retention, enhanced engagement and improved operational efficiency.

Ø  Technology savvy with knowledge of multiple software platforms and applications with specialized proficiency in MS Office Suite.






Professional Career Track


Manager / Owner, Unlimited Sitter Service                                                 1998-Present

  Main responsibilities included comprehensive management and oversight of operations, human resources, and financial analysis.  Specific functions include:

  Recruit and hire new employees.

  Manage payroll processes for employees.

  Purchase office material and manage inventory.

  Manage accounts receivable / payable.

  Negotiate salaries and wages.

  Negotiate client fees.

  Market to and secure clientele.



Customer Service Representative, NCO Financial Service                          1994-1998

  Main responsibilities included development and implementation of extensive customer service programs.  Specific functions included:

  Assisted customers with account support.

  Collected payments for accounts.

  Researched customer s account s records and resolved problems.

  Called customers regarding account delinquency as well as proactively addressed potential issues. 



Craighead Elementary School                                                                      1986-1989

  Main responsibilities included leadership and training related to technology processes and competencies.  Specific functions included:

  Attended technology conferences and workshops.

  Kept faculty abreast of academic software material.

  Organized and implemented student lesson plans.

  Tutored students in academic studies.

  Maintained and ordered computer software as needed.






  Bachelor of Science C Organization Administration & Leadership, University of Mobile














Rylandoe I. James








Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.   I am skilled at operations and management, project management and analysis, working with extreme precision and within timeframes, and ensuring that productivity and best practices are implemented to increase overall efficiency of the operation.  Perhaps most importantly, I am a creative thinker and employee-focused professional and understand how to employ imaginative solutions to increase employee retention and motivate and develop human capital for any company. 

 I am accustomed to integrating into various cultures and environments and am experienced at working and collaborating with others.  I bring to the table several years of formal training as well as a diverse professional background.   Additionally, I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with others, but I am able to work independently with great productivity if necessary.  I am skilled at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. 

I assimilate into new environments easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Rylandoe James








Rylandoe I. James



Dear  NAME:


Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in human resource management, employee services, strong communication skills, and the ability to manage and motivate teams. 

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Management Professional leveraging proven strengths in the development and launch of operational initiatives to drive efficiency and increase retention. I am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.


My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.


I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.


Rylandoe James











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