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yyyyyy x. yyyyyy                                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000



exceptional information technology professional with expertise in networks, application development, user support,  security, strategic planning, qc and team leadership seeking assignment in defining, integrating and launching innovative solutions for a progressive organization.



career profile

ø  associate of occupational sciences with computer network management emphasis.

ø  over seven years of successful it background

ø  skilled counselor/advisor to major clients.

ø  adept in completion of complex it upgrade/improvement projects.

ø  experience in corporate images and software repackaging.

ø  knowledgeable in strategic planning, process improvement and productivity enhancements.

ø  career built in challenging contractor assignments.

ø  expertise in team development/leadership and implementation of advanced it systems/applications.

ø  proven capacity to effectively develop functional and technical specifications.

ø  deliver exceptional technical guidance/support for large-scale environments.

ø  initiatives have made significant positive impact on bottom-line performance.

ø  demonstrated analytical, problem identification and solution skill sets.

ø  record of progression to managerial assignments of increasing authority and responsibility.

ø  coordinate new technology and alignment of it with organizational objectives.

ø  outstanding communications and interfacing capacity.



technology skills

pc hardware:                            build, repair, troubleshoot, and configure pc s and pc peripherals 

operating systems:                   dos, windows 95/98, nt 4.0, windows 2000, windows xp

network operating systems:      netware 5.1, client 32, windows 95/98, nt 4.0 server/workstation, 2000                                      professional/server, 2003 server, xp

network protocols:                    netbeui, tcp\ip, ipx\spx

network architectures:               peer-to-peer, ethernet (bus, star, token ring)

network media:                         utp, stp (cat3/5), fiber optic

network administration:             netware 5.1, nt 4.0, windows 2000 setup, configuration, support,                                                          troubleshooting, dhcp, dns, wins, subnetting, cisco routing, and printing

applications software:              microsoft office, lotus notes

deployment software:               altiris deployment server

packaging software:                 wise package studio helpdesk software magic


professional experience

tek systems, glen allen, va                                                                                                          2005 - present

technical contractor

       recruited to deliver technical support and advisement to major client accounts.

       gained expertise in troubleshooting repair of pcs and delivery of level 2 support.

       assigned to carmax corporate office and have been assigned to following projects:

xp migration project

       successfully upgraded carmax store and corporate images.

       conducted in-depth software repackaging using wise package studio to achieve compliance with carmax standards and compatibility with windows xp. 

       spearheaded job development and utilized applications software through altiris deployment console.

       originated technical/troubleshooting documentation regarding windows xp rollout.

       achieved migration of corporate users to windows xp.


yyyyyy x. yyyyyy

page two


toshiba scan to email

       designated as project coordinator.

       directed on-site technicians for 85 retail units nationally.

       oversaw network configuration of toshiba copiers in all stores ensuring scan to email capabilities.


hid pc prox card reader

       acted as project coordinator.

       supervised and led on-site technicians installing hid devices for 85 units nationally.

       installed routers in atms for bellsouth, a local nbc news station and consolidated graphics.


wachovia project

       team lead for removal and replacement of over 300 motherboards and hdd drives.


u.s. navy

       spearheaded dell-nmci laptop/security upgrade project for recruiting offices.

       conducted multiple installations at state-wide locations.

       selected for work at sites where other technicians had failed to successfully complete installs.

       performed project management duties in late stages.




earlier background

prior to 2005, served as customer service representative, richard s rendezvous and mgb, inc., both of richmond, va.  in these assignments, built outstanding it, communications, customer relations and problem-resolution skill sets.  was with the u.s. navy as an engineman third class.





beta tech career training, richmond, va

associate of occupational sciences, computer network management major


president s list honors by maintaining a gpa above 98

monthly recipient of academic excellence and perfect attendance recognition awards

recipient of student of the mod c an award presented by administration and instructional staff to a student meeting specific academic and professional standards

recipient of the mcleod award c an award presented to a single graduate for maintaining exceptional academic and professional standards

president of the student government association

member of the national technical honor society


yyyyyy x. yyyyyy                                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include an a.s. degree with computer network management concentration and over seven years of successful it experience.  to complement this background, i possess demonstrated expertise in complex it project management, upgrades, migrations, user support and troubleshooting/repair, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy











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