yyyyyy x. yyyyyy                                                                                                   

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                     abc@xyz.com

 

objective

experienced hospitality professional offering dynamic skills in management, financial management, customer service and sales eager to contribute to the success of a progressive organization in the role of general manager.

 

career profile

ø  over 13 years of successful background in hospitality services industry.

ø  solid experience in all phases of customer satisfaction and staff supervision.

ø  record of progression to assignments of increasing authority and responsibility.

ø  adept in recruitment, training and oversight of employee teams.

ø  facilitate promotional planning and execution.

ø  skilled in developing sales and marketing strategies.

ø  provide in-depth, accurate revenue forecasting.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administration on a consistent basis.

 

technology skills

microsoft office suite, m3, marsha, holidex, msi, fosse, opera

 

professional experience

gebhart hospitality, city, state                                                                                          2009 - present

task force general manager

      direct daily operations of marriott residence inn and marriott fairfield inn encompassing 247 rooms and full-service, 98-seat restaurant and bar.

      oversee all recruitment and training of staff and management.

      review and control all costs within departments.

      provide revenue forecasting and management.

      presided over all hotel renovations.

 

crowne plaza, long island, ny                                                                                              2008 - 2009

general manager

      oversaw 188-room hotel, 110-seat restaurant, full sports bar and 6,000 sq. ft. of meeting space.

      directed all aspects of daily operations including food & beverage, housekeeping and sales.

      responsible for all rate structures, inventory and forecasting.

      recruited, trained and managed staff of ___ employees.

 

yyyyyy x. yyyyyy

page two

 

 

wyngate by wyndham, commack, ny                                                                                   2006 - 2008

general manager

      directed operations of 110-room hotel, 1,875 sq. ft. of banquet space and staff of ___ employees.

      slashed expenses by 3% and increased revenues by 12%, occupancy by 8% and revpar by $8.00.

      performed revenue management, forecasting and department budgeting.

      supervised pantry and housekeeping staff to keep expenses within budget.

 

courtyard by marriott, long island, ny                                                                                   2002 - 2006

assistant general manager/director of sales & marketing

      managed 154-room hotel, 10,000 sq. ft. of banquet and meeting space and full restaurant with bar.

      developed annual budget, recommended capital improvements and implemented sales strategies.

      interviewed, hired and trained employees; increased guest satisfaction score by ten points.

      scored 99% on 2004 marriott quality assurance inspection.

 

sandals & beaches resort, city, ny                                                                                      1997 - 2002

sales manager new york

      conducted presentations, dinner seminars and fam trips for top accounts.

      managed key accounts for state of new york and created marketing plans for travel agents.

      established budgets, forecast room revenues and created promotional campaigns.

      awarded sandals resort sales manager of the year 1998.

 

 

education

suffolk community college

degree, hotel & business management, 1994