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Yyyyyy x. yyyyyy

713 S. Randolph St., #0000 xxxxxx xxxx , xxxx , xxxxx 00000-5839

Phone: (xxx-xxx-xxxx










Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include over 11 years with the same employer, which demonstrates my loyalty and commitment.  I have effectively applied my skills and knowledge toward establishing solid relationships with clientele, delivering first-class service and support, and motivating my peers and newly hired personnel to exhibit high levels of productivity. To complement this background, I offer impressive versatility and outstanding organizational, multi-tasking and decision making skills.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance, extensive leadership attributes, and a steadfast work ethic.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy









Yyyyyy x. yyyyyy

713 S. Randolph St., #0000 xxxxxx xxxx , xxxx , xxxxx 00000-5839

Phone: (xxx-xxx-xxxx


Resourceful and quality-driven professional eager to contribute exceptional administrative, technical, and client relations expertise toward supporting a dynamic employer in optimizing performance and productivity.


Qualifications Profile


         Excellent blend of analytical, critical thinking, interpersonal, and communication skills. 

         Team-driven and productive; thrive on challenges and perform effectively under pressure.

         Proven success in client rapport-building, performing data analysis, training and coaching new staff members, and performing data entry; proficiency in Microsoft Word and Excel.

         Highly versatile with a keen ability to quickly master new roles, responsibilities, and environments.  

         Display a cooperative work ethic and a superior level of adaptability, initiative and diligence.

         Actively participated in creating full-scope disaster recovery plan to ensure and optimize business continuity.

         Methodical problem solver; able to create and execute innovative solutions to meet defined business goals and needs.

         Considerable ability to process a high volume of work without sacrificing quality, and continuously seek out new ways to streamline administrative processes.    


Professional Experience


Amdocs Champaign, Inc., Champaign, Illinois, 1998 to 2009

Senior Application Support Analyst C Script Support          (2008 to 2009)

         Applied sharp organizational, technical and prioritization skills toward generating daily UNIX-based input files, preparing and distributing daily script schedules, and consistently adhering to stringent deadlines.

         Contributed to increasing department efficiency by devising and implementing change controls.

         Appreciated by clients for significant talents in troubleshooting and swiftly resolving emergency requests, and reliably providing on-call support.

Senior Application Support Analyst C Amdocs Tier II Help Center     (2001 to 2008)

  • Expeditiously spearheaded handling of client trouble ticket submissions while driving collaborative efforts with internal development teams and actively supporting new products and conversions.
  • Exercised well-honed leadership proficiencies toward training and mentoring new employees.

Revenue Assurance Analyst           (1998 to 2001)

  • Scrutinized and dependably verified wireless billing output/usage and call record accuracy, vital to maintaining client satisfaction and retention.   


Prior Background:


Pharmacy Network Coordinator, Health Alliance Medical Plans, Urbana, Illinois, 1996 to 1998

Licensed Pharmacy Technician, RxExpress - Carle Clinic Association, Urbana, Illinois, 1995 to 1996




Bachelor of Science Degree, University of Illinois, Urbana, Illinois

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