Eleno Caballero

 0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

Executive Profile

Executive Level Operations Manager

Results-driven Senior-Level Professional eager to contribute extensive expertise in Business Development, Operational Performance Enhancements, Financial Review and Analysis as well as Market Penetration skills, toward actively collaborating with a dynamic organization in maximizing bottom-line revenue.   

Key Qualifications

  Sales & Marketing Plans  

  Operational Analysis

  Staff Development

  Risk Management

  Scheduling / Payroll

  Financial Analysis

  Budget Forecasting

  Strategic Partnerships

  Market Penetration

  Trends Analyses

• Business Development

  Client Retention Strategies

  Efficiency Best Practices

  Compliance & Regulations

  Media Promotions

Functional

Competencies

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, financial analysis and budgetary planning, tactical product branding and exposure initiatives, sales and marketing methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

Ø  Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

Ø  Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

Ø  Embrace organization initiatives and mission statement.

Ø  Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner. 

Ø  Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.

Ø  Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

Ø  Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

Ø  Provide staff support and mentoring whenever necessary.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Actively collaborate with multidisciplinary teams and departmental resources to optimize training efficacy.

Ø  Identify prospective customers through utilization of business directories, follow leads from existing clients, participate in various organizations and attend trade shows and conferences to increase brand exposure.

Ø  Consult with clients after sales in order to resolve problems and to provide ongoing support.

Ø  Technology savvy and proficient in multiple software applications and platforms, including: Digital Dining Software, REMANCO Menu Software, ECCO Hotel Management, Lotus 1-2-3, MS Office Suite and Word Perfect.

Professional Career

Path

Education  & Specialized Training

Renaissance Fort Lauderdale Hotel (Four Diamond Status)                            2006-2008

Position:  Director of Food and Beverage Operations

  Primary responsibilities included comprehensive management and oversight of all food, beverage and banquet functions within entire establishment.  Additional functions included;

  Participated in total hotel management as a member of the Hotel Executive Committee.

  Maintained oversight of operations of Front Desk, Housekeeping Department, Sales & Marketing, and Engineering departments.

  Managed and directed rest, bar, lounge, room service and banquet services related to monthly and annual revenues.

  Planned and directed all activities in outlets, restaurant, room service, kitchens and bar areas.

  Conducted control analyses of food, beverage and labor costs.

  Conducted hiring and training procedures for all food and beverage personnel.

  Worked directly with sales directors to market operations within the region

  Performed Purchasing, Inventory Analysis, Budgetary Analysis and Revenue Forecasting.

  Responsible for Scheduling and Payroll reports.

  Participated in Regional Meetings and Seminars as needed.

  Responsible for promoting nightclub through strategic marketing mediums.

  Resolved all customer issues promptly through direct communication techniques.

  Acted as primary Procurement Manager related to all beverage and hospitality departments.

  Assisted Executive Chef in implementing restaurant and bar menus.

  Directed catering of parties, in-house meetings and other events hosted by local and foreign companies.

  Provided computer training to all servers and bartenders.

Seralago Holiday Inn Main Gate                                                                          2004-2006

Position:  Director of Food and Beverage Operations

Meyer Jabara Hotels & Resorts                                                                           2000-2004

Position:  Director of Food and Beverage Operations

Holiday Inn Conference Center                                                                           1998-2000

Position:  Director of Food and Beverage Operations

Earlier Experience

- Director of Food and Beverage Operations, Sheraton Jetport

- Director of Food and Beverage Operations, Mount Airy Lodge

- Director of Food and Beverage Operations, Holiday Inn

- Director of Food and Beverage Operations / Asst. General Manager, Holiday Inn

n B.S. C Hotel/Restaurant Management, New York University

n Certification C Food & Beverage Management, Holiday Inn University

n Certification C Training for Intervention Procedures (T.I.P.S.)

n Certification C ServSafe Sanitation Course

n Language Fluency C English, Spanish