yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                  xxx-xxx-xxxx                                                                                                                                               abc@xyz.com

objective

accomplished restaurant management professional eager to contribute expertise in personnel management and training, menu/beverage development and exemplary customer service skills in a food and beverage manager assignment, supporting the employer in optimizing operational and financial performance as a key team member

career profile

ø  over eight years of intensive and fast-paced food & beverage experience.

ø  thoroughly acquainted with all aspects of hotel and resort operations.

ø  selected as opening f&b manager for four new hyatt hotels.

ø  oversee comprehensive and accurate profit and loss accounting.

ø  extensive wine and spirit knowledge.

ø  proven ability in complex project management and coordination.

ø  unsurpassed product and application knowledge.

ø  outstanding record of progression through f&b department to positions of wide-ranging responsibility and authority.

ø  well-organized, detail-oriented multi-tasker.

ø  exceptional team leader with highly-refined personnel management skills.

ø  contributor to increasing overall organizational proficiency and efficiency.

professional experience

grand hyatt san antonio, san antonio, tx                                                                                 2007 - present

assistant director of food and beverage

       opening assistant director for facility with 1,003 rooms, 120,000 sq. ft. of meeting space, and five outlets.

       recruited, supervise, mentor and professionally develop staff of 277 food & beverage department employees.

       orchestrate operating standards and staffing guidelines for $27mm f&b operation.

       have expanded revenues 15% through up-selling, tracking industry trends and improved vendor relations.

       manage hotel operations including product quality and knowledge, monthly wine promotions, menu development, marketing design and execution, and press/media/public relations interaction.

       have slashed payroll expenses 2% through improved staff professional development.

 

hyatt grand champions resort and spa, indian wells, ca                                                              2006 - 2007

assistant director of food and beverage

       managed $18mm food & beverage component of resort facility comprising 90,000 sq. ft. of meeting space, six service outlets and comprehensive minibar system.

       tasked to oversee extensive restaurant/coffee shop renovations and construction/opening of 48 villas

       developed, implemented and monitored all aspects of training and operations for f&b service.

       supervised financial including annual and monthly revenue, payroll, expense forecasting, cost controls and various policies.

       designed enhancement programs to improve employee/guest relations while increasing revenue.

       conducted off-premise catering for lg skins tournament at indian wells golf resort.

 

grand hyatt dfw, dallas, tx                                                                                                         2005 - 2006

banquet manager

       directed overall operation of resort hotel with 34,000 sq. ft. of meeting space, 20 conference suites and two ballrooms producing $3mm in first six months.

       established banquet, beverage service and convention event policies and procedures.

       trained staff of 63 on hyatt directives, service essentials, personal preference menus and corporate banquet menus.

       coordinated with senior management regarding service and finances.

 

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hyatt regency coconut point, bonita springs, fl                                                                          2002 - 2005

banquet manager (2004-2005)

       oversaw $17mm food & beverage operations for facility with 454 rooms, 73,000 sq. ft. meeting space facility, two ballrooms, and 18-hole raymond floyd golf course.

       managed staff of 78 full-time employees while maintaining payroll control.

       conducted periodic meetings to motivate employees and enhance service levels.

executive steward (2003-2004)

       supervised china, glass, silver, paper and cleaning budgets.

       ensured conformity to all applicable sanitation and fire codes.

       responsible for contracting with all cleaning and waste disposal services.

       performed division forecasts, p&l recaps and quarterly inventories to maximize revenue.

beverage manager (2002-2003)

       established and facilitated policies/procedures for all outlet/banquet bars according to hyatt directives.

       compiled wine lists and beverage menus based on local historical research.

       organized training sessions to define and reinforce service and up-selling techniques.

       conducted inventories to ensure accuracy of stock.

hyatt regency burlingame, burlingame, ca                                                                                              2001

restaurant manager

       increased revenue 82% over six-month period to $2.5mm annually.

       managed 22 subordinates to accommodate up to 250 guests per meal period, serving lunch and dinner seven days per week.

       developed menus according to patronage and seasonal considerations, sourced vendors and negotiated inventory costs.

       supervised advertising strategies and design layouts for print.

       utilized p&l experience to standardize meal portions, ensure labor cost control, produce end-of-month documentation, daily/weekly transactions and bi-monthly payroll.

convention services manager

       managed hotel with 84,000 sq. ft. meeting room, three ballrooms, eight conference suites, and multiple outdoor amenities.

       oversaw 55 employees while maintaining payroll integrity.

       improved department standards to improve customer service.

       organized functions ranging from ten to 3,500 attendees.

       produced detailed inventories and inspections to maximize profitability.

education

johnston and wales university, providence, ri

hospitality management

technology skills

micro pos system (property expert), aloha pos system, infogenisis pos system (property expert), opera reservation system, microsoft office, open table reservation system (property expert).

other experience

westin providence, providence, ri                                                                                                 1988 - 2001

ritz-carlton, naples, fl                                                                                                                 1987 - 1998

special events

dallas cowboy training camp, 2009

development of corporate training initiatives, 2009

grand hyatt san antonio opening, 2008

ncaa final four tournament, 2008

hyatt grand champions villa opening, 2007

lg skins pro golf tournament, 2007

 

nfl owners meeting, 2005

grand hyatt dfw opening, 2005

milwaukee open golf tournament, 2003

super bowl final, 2003

general managers meeting, 2002

hyatt regency coconut point opening, 2001

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a food & beverage management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include over eight years of in-depth experience in the hotel and resort industry.  to complement this background, i possess demonstrated expertise in procurement, project planning, estimating, scheduling, task prioritization, work assignments, quality control and safety, as well as strong problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

attachment

 

 

 

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

 

 

thank you letter text

 

 

date

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting food & beverage management position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

                                                         

as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

 

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy