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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

                                              

 

versatile professional eager to contribute management expertise as well as strong employee development skills and communication talents toward actively supporting an organization in maximizing performance.

 

profile

 

respected manager with distinguished career leading project leadership and supply chain operations. consistent track record of improving productivity, profitability and efficiency in the workplace through innovation and effective process development. earned top ranks in sales performance in every position held by bringing revenues, profits and market share to new heights. extensive expertise in client needs analysis with a consultative approach to customer service operations. repeated success guiding sizeable, cross-functional teams in driving record-setting operations. expert presenter, negotiator and businessperson; able to forge solid relationships with strategic partners and build consensus across multiple organizational levels. demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment. dynamic communication, organization, analysis, and relationship management skills.

 

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selected accomplishments

 

verizon excellence award for the design and implementation of the fios self install program, saving $5b over 5 years.

received the leadership award for demonstrating outstanding leadership skills in training staff and business partners.

 

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professional experience

richard j bagan, inc.                                                                                                                               2009-present

business development manager

  • actively collaborate with ceo and vp of sales in all business development operations, successfully increasing sales by 10% in the 4th quarter of 2009.
  • strategically identify key global accounts for the market of single source equipment management programs.
  • responsible for performing margin analysis in the identification of potential savings and revenue maximization.
  • tasked with managing all account customer service and communication operations, including the identification of additional service requirements and ensuring customer satisfaction.

 

verizon                                                                                                                                                       1999-2009

project management/third party supplier management, 2008-2009

  • successfully identified trends in equipment returns, effectively eliminating a service provider and saving $98k in the 1st quarter.
  • spearheaded the development and implementation of customer self-install program, resulting in $5b in savings over five years.
  • served as key facilitator of the annual physical inventory, including over $5m in serialized inventory.
  • hand-selected to serve as expert on business system subject matter, with specific knowledge in the forward and reverse logistics management of fios tv equipment.

customer service supervisor fios, 2006-2007

  • supervised 100 contract employees, consistently ensuring the delivery of quality customer service vital to sustaining and growing accounts.

customer service equipment repair and testing, 1999-2005

  • actively responded to all customer inquiries, resolving calibration and repair issues of test equipment and printed circuit cards in a timely and efficient manner.

 

professional education


bachelors of science in finance university of phoenix                                                                                       date

 

prerequisite coursework university of buffalo                                                                                                  1998

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