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0000 xxxxxx xxxx , xxxx , xxxxx 00000


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

highly motivated professional with broad background in steering business operations eager to contribute expertise toward supporting a dynamic organization in maximizing operational and financial performance.



ø  offer extensive experience in operations management, with comprehensive customer relations management and employee development background.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.


professional experience

fenoff stone sales - germansville , pa                                                                                 1996-2008



  have demonstrated a sharp business acumen and solid understanding of effective operational strategies in successfully launching, developing and managing a profitable, customer-driven company.

  contributed dynamic leadership skills in managing all levels of employees, with full accountability for the effective administration of annual budget.

  efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  innovatively developed and launched targeted marketing strategies, instrumental to maximizing sales.

  proficiently designed and executed employee development strategies, with strong focus on optimizing productivity, efficiency and quality.

  proactively built and established a solid network of key relationships and liaised effectively with staff, clients and vendors.

  applied sharp business acumen toward defining and implementing policies to boost overall operational performance.


technical skills

microsoft office (word, office, outlook, powerpoint)


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