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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ xxx-xxx-xxxx ▪




self-motivated, adaptable professional with a diverse background in administration, customer service and enforcement eager to contribute expertise to a dynamic organization


ø  sound organizational and time management skills; able to achieve accurate and consistent results

ø  effective problem-solving and decision-making skills; track record for improving office processes

ø  expertise in managing multiple customers and responsibilities while delivering outstanding service

ø  self-starter able to work cross-functionally and organize workload according to priority

ø  proficient in microsoft office applications (outlook, word, excel)


career track


office manager / broker, associated insurers, inc., stockbridge, ga                        2005-present

  maintain full-scope responsibility for managing all accounting for operations and fiduciary accounts

  create client insurance certificates and files; manage and maintain client accounts in doris database, including tracking client policies, expirations, and renewals

  build client loyalty by providing timely responses to questions and assisting with insurance endorsements


corporate customer care associate, delta air lines global staffing, atlanta, ga       2004-2005

  provided exceptional customer service while processing passenger fulfillment requests

  effectively reviewed compensations rewarded for accuracy

  adhered to airline processes and consulted agents regarding correct procedures for requests

  supported co-workers with daily operations as required


quality assurance auditor, cigna healthcare, chattanooga, tn                                       2001-2003

  ensured accuracy of data entry by efficiently auditing eligibility; processed eligibility enrollment forms

  played an key role in the development of a work-flow process for quality review/data entry teams

  collaborated on the design/implementation of a database which reported trends in data entry errors

  improved data entry accuracy by assisting management in determining where key areas of additional training were needed for the data entry team

  developed a solid understanding of the numerous systems within the organization by cross-training in other departments


sr. customer service/crown room rep., delta air lines, atlanta, ga / detroit, mi            1995-2001

  ensured timelines were met while preparing paperwork for flight arrivals and departures

  served as safety coordinator and agent in charge (in absence of supervisor)

  maintained customer satisfaction while assisting with tickets and reissues

  exercised sound judgment when determining fares and ticket rules


loss prevention specialist, meijers, inc., monroe, mi                                                        1994-1995

  reduced losses through video and floor surveillance

  apprehended suspected shoplifters


deputy sheriff, broward co. sheriff s dept., ft. lauderdale, fl                                            1994


patrol officer, cleveland police department, cleveland, tn                                                1993


academic credentials


property and casualty insurance license                                                                                     2010

general studies, cleveland state community college, cleveland, tn                     2003 c 2004

business administration / psychology, lee university, cleveland, tn                            1988 c 1991

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