pg&e team member eager to continue to contribute to company success by applying industry and company knowledge as well as skills and training toward positions of increasing responsibility.
ø proactive anticipation of high-stress, fluctuating departmental needs and administration of key policies and procedures, programs, systems, scheduling, and events.
ø well-honed administrative talents spanning retail management, vendor relations, policy development, and documentation, as well as support of scheduling and expenses.
ø highly analytical with focused execution of budget administration, corporate purchasing, financial reporting, and inventory control
ø outstanding document management skills, consistently securing sensitive materials and maintaining absolute confidentiality; excellent writing and editorial talents.
ø talented communicator with expertise in delivering presentations, training subordinates, and serving as liaison for interdepartmental contact.
ø commissioned notary public and certified loan signing agent.
pristine notary-city, state 2004 to present
mobile notary public / certified loan signing agent
executed pick-up and delivery of documents, appointment scheduling, and meetings with clients at various locations to identify signature spaces and perform notarization and loan signatures.
conduct all aspects of business operations, including accounts payable and receivable, filing, and customer service follows ups.
pacific gas and electric company-city, state 2007 to 2008; 1995 to 2004
utility machine operator / truck driver-light (2007 to 2008)
orchestrated inter-company mail and freight services and deliveries contributing to business objectives through autonomous role in accordance with company policies and procedures.
ensured proper sorting, loading, and delivery of all correspondence while operating and maintaining machinery to optimize work efficiency.
customer service representative (1995 to 2004)
ensured delivery of outgoing, friendly attitude while offering direction and accurate information to customers regarding billing issues and inquiries, gas leaks, downed power lines, storm management, new services, and construction.
fulfill directives from management regarding customer orders and operational procedures and contact buyers, direct buyers, and vendors.
maintained comprehensive documentation on customer data and steady charting of recurring inquiries while escalating associated problems to appropriate management levels.
monitored and enforced provisions of labor contract to ensure both firm and union workers were in compliance with terms of agreement and held role in labor/management committee.
clothestime, inc.-city, state 1995
edison brothers apparel stores, inc.-city, state 1994 to 1995
oversee operations of store, including hiring, firing, and development of teams to exceed goals and standards of customer service.
offset inventory counts against balance sheets and monitor stock to ensure accurate totals while reconciling figures to guarantee proper adjustments.
track monthly financial statements to identify and implement operations improvements to better optimize sales and profits.
coordinate regular implementation of corporate marketing plans and organize meetings to ensure team awareness of changing policies and procedures.
direct vendors and warehousing to maintain in-stock conditions without exceeding inventory levels.
resolve customer complaints in timely manner and issue disciplinary actions to staff.
** *** **
further experience as sales clerk and assistant manager for retail organizations.
solano community college-city, ca
completed coursework toward associate of arts in business administration
commissioned notary public
certified loan signing agent
city, state zip code
dear company representative s name:
unique experience in the demanding roles of management and customer service for retail organizations as well as pg&e have prepared me for the challenge of a (role title) role with (company name). i submit my r sum for your review and hope you will see the benefits i may bring to your organization.
highlights of the talents and accomplishments i can offer include
fluid administrator with proven track record organizing fluctuating workplace environments, including schedule development, correspondence management, and policy and procedures implementation.
talented communicator with ability to foster ongoing relationships with key management, vendors, and clientele.
experience enforcing compliance among union and company employees regarding corporate directives and project-specific tasks.
commissioned notary public and certified loan signing agent.
additional accomplishments are provided in the enclosed r sum . if you have any further questions, please do not hesitate to contact me. i would welcome the opportunity to meet for a personal interview.
thank you for your consideration.
yyyyyy x. yyyyyy
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