dennis diegelmann 0000 xxxxxx xxxx , xxxx , xxxxx 00000
experienced business professional offering dynamic skills in account management, it, documentation and communications eager to contribute to the success of a progressive organization in a customer service specialist role.
ø long-term, successful it and help desk background.
ø solid experience in account management, medical billing and operations.
ø record of progression to assignments of increasing authority and responsibility.
ø adept in documentation and recordkeeping.
ø facilitate strategic planning and implementation.
ø focus on providing exceptional support to sales, marketing and financial control.
ø deliver exceptional customer service.
ø provide quality and attainment of organizational objectives.
ø skilled in collections and revenue improvement.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø deliver outstanding administration on a consistent basis.
microsoft office suite, lotus notes, ibm 3083/3084/3090/os390 cpus, ibm 4245/4248/3800/3900 printers, robotics tape loader/library 3420/3480 tape drives, 3390 disk drives, datagraphics xfp2000 microfilm, cics, vtam, ca-scheduler, ca7 scheduler, as400
concentra medical, elkridge, md 2004 - present
account representative i
perform collection activities on past-due accounts.
assist in processing billing transactions.
medical billing and coding.
ryder company, odenton, md 2003 - 2004
determined destinations for each delivery stop.
assisted in delivering and installing xerox copiers.
loaded and unloaded trucks.
west vaco, laurel, md 1999 - 2002
operations support specialist i
monitored os/mvs and vm/vse systems for peak operating conditions.
assisted help desk during night shift, resolved user problems and authored reports.
processed as400 reports, reset user passwords and ensured data entry accuracy.
prior to 1999, employed by symphony health services in capacity of computer operator iii processing job schedules, transactions and documentation; citizens bank as computer operator iii assisting help desk in maintaining atms and user terminals, processing job schedules and distributing reports; suburban trust company in proof department preparing batch work for sorting and reconciling settlement batches and computer operator for same company printing forms, loading disk packs and maintaining activity logs. contributed subject matter expertise and dynamic communication skills toward collaboratively training dos operators in support of efficient mvs conversion.
united states naval reserve, 1970 - 1976
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