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Telecommunications Manager

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Offering progressive experience in the Telecommunications industry, with consistent results in achieving fiscal and organizational objectives. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Strong leader who excels in training and directing top-performing teams. Effectively establish and manage key relationships with decision makers and strategic partners.

 

WAN/LAN/VLAN/VOIP SS7 Routers Data Networks

Wireline/Wireless Push-to-Talk ISO Documentation Troubleshooting

Translations System Design Switch Implementation/Maintenance

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DEVRY UNIVERSITY                                                                                                     2008
Electronics Lab; Networking & Telecommunications

  Contributed dynamic communication and problem solving skills toward responding to student inquiries and troubleshooting issues.

  Proficiently performed campus network administration and separate administration for the labs, with strong focus on optimizing productivity, efficiency and performance.

  Changed configurations on the WAN network or local PBX s via routers, switches and the Asterick VOIP system, utilizing VLANS and VLSM. 

  Acquired valuable knowledge and experience on relational databases, IP, MPLS and NGN.

 

SPRINT /NEXTEL PCS                                                                                                  2005-2006

Network Analyst III

  Conducted comprehensive wireless reviews, identified and addressed existing and potential issues and created proactive repairs, upgrades and enhancements for optimal results.

  Exhibited technical expertise in successfully implementing new telecommunications switches. 

  Collaborated directly with management to design, develop and implement training documents and courses for new hires, playing an instrumental role in the development of top performing team members.

  Applied sharp business acumen and critical thinking abilities in designing an innovative ticket tracking process to include the productivity and quality of each analyst and track ticket counts. 

 

WAL-MART SUPERCENTER, Surprise, AZ                                                                     2003-2004

Assistant Store Manager

  Demonstrated solid leadership qualities in strategically managing and organizing general merchandising areas in the store, integral to maximizing sales and profits.

  Proactively directed motivated teams and created a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

ADVANCE PCS, Scottsdale, AZ                                                                                    2003

Contractor through Talent Tree Temporary Services

  Identified issues and developed/implemented targeted strategies for resolution, working closely with Call Center Customer Service representatives, customers and management.

 

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Melanie J. Balmer                                                                                              Page 2 of 2

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Career Background continued

 

 

SOUTHWESTERN BELL TELEPHONE COMPANY, Kansas City, MO                               2001-2002

Manager C Translations

  Directly supervised and motivated teams of tier III technicians, with strong focus on maximizing productivity and resources.

  Thoroughly evaluated, analyzed and managed networks and performed detailed calculations to create network traffic models and handle network analysis for switching, transmission and numbering.

  Relied upon to lend expertise toward training other managers and technicians on provisioning translations on many different platforms. 

  Promptly and effectively identified roadblocks and developed and executed resolution plans.

  Consistently maintained high levels of customer satisfaction by proactively resolving customer escalations.

 

ALLTEL; Little Rock, AR                                                                                                1997-2001

Engineer III C Translations & SS7

  Strategically defined, developed and implemented wire-line/wireless translations, troubleshooting and project coordination for projects, instrumental to boosting productivity, efficiency and quality of multi-site operations.

  Steered the research, analysis, maintenance, and network design of the SS7 signaling network.

  Provided testing and turn-up of new switches and features, resolved escalated customer and carrier issues and ensured strategic network facility placement and link testing, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.

  Appointed to work as Project Manager on numerous special projects, including the implementation of SCP platforms such as CNAM/800/LNP, and additional services.

 

Prior Experience (Select List)

 

Translations Manager - SOUTHWESTERN BELL WIRELESS, Little Rock, AR

Translations Engineer II - ERICSSON, Richardson, TX

Customer Service Manager - Tele-Tech, Richardson, TX

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BS, Network Communications Management - Devry University, Phoenix, AZ, Graduating in 2010

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The Communication Link Company: Conflict/Assertiveness Workshop

Ericsson: Professional Development Workshop; Presentation Skills; Technical Presentations; ISO 9000 Overview; ISO 9000 Fundamentals; Data Translations, TX; CMS 8800 System Intro, TX; SS7 Theory and Operation, Texas; MTSO O&M, Texas; Home Location Register, TX; Radio Base Station O&M, TX; Air Interface, TX

Tracom Corporation: Producing Results with Others

Southwestern Bell: Professional Management; Attendance Management; ISO 9001 Fundamentals; ISO Auditing Essentials

Nortel: Basic Alternate Route Selection (BARS), TX; ACD-Max Management, Massachusetts; ACD Feature Administration, TX

Tekelec Eagle: Database Admin. (STP), NC; Advanced Database Admin. (STP), NC

Lucent: Autoplex System Translations, IL; Autopace, OH; Enhanced Service Mgr (formerly SMS) Provisioning concepts, AR; Enhanced Service Mgr (formerly SMS) Provisioning data, AR; Using Authentication feature, AR; HLR and Stand alone HLR Operations, AR; Enhanced Control Svr Tier II Maintenance (formerly SCP), AR

Motorola: EMX2500/EMX-V translations & Implementation/migration, IL

 

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Date

 

 

 

Contact Name, Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer a comprehensive background in telecommunications and technology.  From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing organizational proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results. 

 

I am now eager to contribute my strategic planning skills and dynamic relationship building abilities toward collaborating in your success as a key member of your team.  I am confident that I could be a valuable asset to your organization in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.

 

Professionally,

 

 

 

Melanie J. Balmer

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Date

 

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

 

 

Dear _______________________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

Sincerely,

 

 

 

Melanie J. Balmer