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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




solutions-focused information technology professional eager to contribute technical expertise as well as dynamic project management and operational enhancement abilities in an it administrator assignment.



career profile

ø  b.s., business administration with mis concentration.

ø  a.a., business administration.

ø  over six years of relevant it experience.

ø  career built in wide-ranging facets of administration and troubleshooting of advanced systems.

ø  expertise in crystal reports, sql and heat.

ø  skilled in network administration, coding, systems analysis and website design, user accounts, servers and system audits.

ø  capable of providing exceptional network/user support.

ø  skilled in customer service escalation service environments.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in multiple operating systems and networking reconfiguration.

ø  proficient in software, hardware, databases, backups, storage, email and architecture.

ø  background in effective project management.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.



technology skills


uml design

web designing

system analysis (diagrams)

ms word

ms excel

ms access

programming in c++





ms project (team management)

actuate 8 (reporting tool)

crystal reports

e-spreadsheet (reporting tool)

business view

crystal xcelsius

business objects




professional experience

lincoln financial, philadelphia, pa                                                                                             2006 - present

reporting analyst

         recruited to support major enterprise project.

         direct team of three personnel.

         gained strong ability in actuate 8, crystal reports, business objects, business view and crystal xcelsius.

         facilitate development of entire new site with conversion of actuate reports in crystal.

         coordinate with data team, developing team and support team to address coding issues and originate complex sql reports.

         assess and validate financial reports prior to release.

         author in-depth analysis reports used for decision making by senior management.

         utilize t-sql for sql queries and store procs on sql server 2005.

         launched heat to monitor daily activities.

yyyyyy x. yyyyyy

page two




oki data, mount laurel, nj                                                                                                           2005 c 2006

data analyst

         retained to utilize lotus notes 6.5 to maintain/upgrade database.

         responsible for data integrity.

         developed notes database views to acquire database information.

         gathered client data for printer analyses and to originate client fleet reports.

         delivered highly accurate cost analysis through use of statistical model and calculations.

         utilized ms visio to develop system office diagram.

         conducted comprehensive use of sdlc to complete project.

         designed and implemented visualce application for download to hand-held device to collect client information.


phh mortgage, mount laurel, nj                                                                                                  2004 c 2005

system analyst

         hired to utilize brio for data capture and to originate reports.

         designed in-depth brio query to capture data and compute value.

         authored vb script to slash departmental tasks.

         developed access database for multiple departments to rapidly obtain data.

         updated/improved database with passport application updating cpi for end user. 

         employed ms access, ms excel and sql for data analysis.

         delivered comprehensive customer service survey results to rank company service.   




earlier background

during 2003, served as co-op data analyst, qvc, inc., west chester, pa.  in this assignment, built outstanding information processing, data analysis, communications, research and customer service skill sets.




drexel university, philadelphia, pa

bachelor of science, business administration, 2004

management information system


community college of philadelphia, philadelphia, pa

associate of arts, business administration, 2001

business administration


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