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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


solutions-focused operations management professional specializing in high-volume, international team building, training / development, project management, and business analysis eager to offer 14+ years experience managing up to 250+ employees in 3 countries toward maximizing an employer s success.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and client satisfaction.  excellent communicator who can plan, delegate, and handle multiple assignments within fast-paced, deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp decision-making skills.


key areas of expertise


operations management                           team building                                   start-up operations                                training / development

strategic analysis                                      fiscal management                           business communications                       regulatory compliance

hr / administrative support                      forecasting / estimates                     workflow prioritization                             microsoft office suite


career highlights


         spearheaded substantial new business and unit revenue growth from $680,000 for fy01 to over $8 million in fy08 with ebit margins of 32% to include meeting and / or exceeding all monthly turnaround and quality score contractual obligations.

         successfully conducted global travel for new business start-ups involving comprehensive onsite training endeavors.

         honored with 2007 s 20 / 20 award for exceeding budget in revenue and profit by 20%.

         achieved 2004 and 2007 s president s club award for exceeding fy04 and fy07 budgets by 10% each.

         recognized for excellent customer satisfaction survey scores with 2004 s customer service award.


professional synopsis


affiliated computer services, inc., multiple u.s. & international locations                                                                     1995 c 2008


strategic business unit manager (2001 c 2008)

         applied dynamic leadership talents toward meeting and / or exceeding multiple business area goals for a major healthcare company to include processing diverse claims, coordinating key benefits, and drafting / disseminating provider inquiries.

         expertly led a staff of 250 processors, 5 quality leads, 1 quality manager, 3 production managers, and 6 team leaders.

         contributed sharp analytical skills toward providing detail design document (ddd) support, regular financial forecasting / reporting, revenue / profit estimates, and fiscal management, and handled master service agreements, customer billing, and staff incentive compensations.

         ensured compliance with hipaa, hr, it, and physical security policies / procedures to maintain seamless operations at all times.

         strategically steered new business acquisitions by conducting financial modeling to determine price structures, along with directing all project planning / start-up; facility lease request (flr) and capital expenditure submittals; and cost-effective equipment / supplies purchasing.

         optimized business processes by building a solutions-focused operations team to include providing all onsite training / development prior to and during go-live dates to guarantee operational consistency.

         instrumental in supporting it professionals in designing innovative infrastructures for new locations.


production manager (2000 c 2001)

         drove business growth recruiting, training, and managing top-performing staff to include handling unit payroll; monitoring systems maintenance; and enforcing hipaa and hr policies / procedures in alignment with key corporate initiatives.

         played a vital role in supporting it security and global ethics, along with improving quality and productivity by implementing multiple best practice methodologies to maximize use of resources and meet set objectives.


production & quality shift supervisor (1997 c 2000)

         met all shift production and quality goals to include demonstrating strong communication abilities toward conducting employee meetings and individual reviews to facilitate productive team building and encourage useful staff feedback.


customer liaison (1996 c 1997)

         utilized broad scope of industry and professional services knowledge to liaise between customers and operations management in promptly responding to various client concerns and effectively resolving business challenges.


additional job history


administrative assistant (1996) • data entry operator (1995 c 1996)


professional development


extensive professional coursework                                                                                                              somerset community college


completed six sigma green belt & black belt training

yyyyyy x. yyyyyy

(xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.


i am excited to build a rewarding career with your organization, and am confident that my broad range of professional skills can achieve your key objectives.  i can offer 14+ years of solid experience in operations, production, and project management, and am well-versed in all facets of team building, training / development, business analysis, process improvement, regulatory compliance, and client relations.


to complement my background, please note that i have completed extensive six sigma green belt and black belt training.


most recently, as a strategic business unit manager for affiliated computer services, inc., i applied my dynamic leadership talents toward directing a 250+ global staff in meeting and / or exceeding all business area goals for a major healthcare company.  within this role, i spearheaded substantial new business and unit revenue growth from $680,000 in fy01 to over $8 million in fy08, along with successfully conducting global travel for new business start-ups involving comprehensive onsite training endeavors.  as this is just a sampling of my background, please kindly refer to my resume for additional experience.


you will find me to be a solutions-focused professional who can contribute superior attention-to-detail and sharp analytical abilities. in addition, i can plan, delegate, and complete multiple team assignments within fast-paced deadline-driven environments while streamlining business processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.


i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.






julie graham

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