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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

xxx-xxx-xxxx   

abc@xyz.com

 

 Creative Solutions ~ Employee Development & Training

 

Creative Services Professional with expertise in retail sales, strategic product placement and marketing, customer service, and efficiency best practices eager to contribute and make an immediate impact on a progressive organization.  

 

  Process Design & Implementation 

  Imaginative Design Processes

  Pre-Project Planning

  Human Resources Tasks

  Training & Development

  Client Retention & Loyalty

  Negotiation Strategies

  Problem Solving

Cross-Functional Leadership

  Inventory Analysis

  Supervision & Leadership

  Change Management

 

 

Qualifications Profile

 

Ø  Strong artistic and creative background with the ability to work independently on multiple projects with specialized experience in client relationships and retention programs, marketing strategies, tactical product branding and exposure initiatives, visual applications, research and development, as well as collaborative relationship building. 

Ø  Possess innate ability to adapt to new products and the willingness to learn new industries.

Ø  Astute at time management and organizational skills resulting in multi-tasking efficiency and productivity.

Ø  Effectively work with clients of all ages, socioeconomic, and cultural backgrounds.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of case management.

Ø  Consistently focus on ensuring development of high-standard staff management methodologies. 

Ø  Proven ability to adapt strong research skills to diverse organization needs.

Ø  Effectively manages large projects as well as provides in-depth documentation and audits to ensure quality of operations at all times. 

 

 

Functional Competencies

 

Ø  Consistently employs out of box creative approaches to problems as well as identifies potential costly issues in a proactive manner. 

Ø  Effectively manage staff and coordinate information sharing between departmental resources.

Ø  Proactively identify potential client issues and design creative solutions to resolve problems. 

Ø  Regularly schedule reviews and track progress of particular projects.

Ø  Compile and disseminate various monthly progress reports for executive management.

Ø  Monitor and verify labor and equipment costs for management review.

Ø  Work directly with supervisory staff, superintendents, and in-house crews.

Ø  Conduct analysis of monthly budget reports and determine areas for improvement. 

Ø  Utilize technology skills with various software applications.

 

 

Key Accomplishments  

 

Ø  Increased total sales by 7% and increased customer satisfaction scores by 8% within one year as General Manager.

Ø  Increased total sales by 6.5% and increased customer satisfaction scores by 6% within one year as Area Manager.

Ø  Assisted with planning and implementation of national conference dealing with a wide array of cosmetology techniques.    

Ø  Increased retail sales by 4% within one year through creative product marketing initiatives. 

Ø  Established streamlined inventory process which significantly reduced costs and enhanced purchasing methods and product procurement flow. 

Ø  Assisted with creation and execution of multiple certification and training programs for associates.

Ø  Effectively managed and maintained personal retail sales of 18% and service expectation of 13-15 minute hair cuts (=/>10%).

 

Professional Career Track

 

General Manager, Future Keys, Inc.                                                                           2008-2009

 

  Main responsibilities include comprehensive management and leadership related to daily operations of 7 direct report salons.  Developed multiple programs and procedures to increase long term viability and solvency of organization  Specific functions include; 

  Conducted inventory analysis and control;

  Coordinated and carried out Human Resources related functions including recruitment, retention, and disciplinary actions;

  Trained staff in inclusive retail and technical skills;

  Established solid customer service protocols to increase retention and loyalty.   

 

Area Manager, Future Keys, Inc                                                                                  2006-2007

 

  Main responsibilities included providing guidance and support for internal staff related to day-to-day operations of business.  Reported directly to Senior General Manager.  Specific functions included;

  Providing structured operational plans for productivity and revenue growth from year to year;

  Procurement of materials as well as consistent inventory analysis;

  Contractor negotiations related to production of multiple product lines;

  Developing and implementing customer service protocols to increase loyalty and retention across product lines. 

  Addition functions similar to those above. 

 

Assistant Manager, Great Clips                                                                                  2002-2006

 

  Main responsibilities included providing guidance and support for internal staff related to day-to-day operations of business.  Specific functions included;

  Providing structured operational plans for productivity and revenue growth from year to year;

  Establishing customer service processes to increase retention and loyalty of client base;

  Implement creative product and services plans to increase sales and decrease cost.

 

Earlier Work Experience

 

- Stylist, Great Clips                                                                             

 

- Operator, Family Hair Care Center  

 

- Manager, Trojan Plaza Great Clips                                                

 

Professional Credentials & Training

 

n Key Punching & Accounting System Certification, American Automated Training Services

n Cosmetology Licensure, Amber s School of Cosmetology

n Certification C Tanning & Color Technique, Clairol

n Certification C Stylist Training, Future Keys

n Certification C Management Training, Great Clips

n Certification C Leadership Training, Future Keys

n Training C General Manager & Franchisee

n Attended National Convention C Customer Growth & Management Techniques

n Graduated, Redkey High School

 

Yyyyyy x. yyyyyy

 xxx-xxx-xxxx / abc@xyz.com

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING.   I am skilled at training and development, management and supervision, working with extreme precision and within timeframes, and ensuring that productivity and best practices are implemented to increase overall efficiency of the operation.  Perhaps most importantly, I am a creative thinker and customer-centric professional who understands how to employ imaginative solutions to increase and maintain the client base. 

 I am accustomed to integrating into various cultures and environments and am experienced at working and collaborating with others.  I bring to the table several years of formal training as well as a diverse professional background.   Additionally, I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with others, but I am able to work independently with great productivity if necessary.  I am skilled at streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. 

I assimilate into new environments easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Yyyyyy x. yyyyyy

 

 

 

 

 

 

Yyyyyy x. yyyyyy

 xxx-xxx-xxxx / abc@xyz.com

 

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple operational and administrative aspects of your organization, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Management Professional leveraging proven strengths to drive efficiency and increase productivity of operations. I am also astute in quality assurance, development of training and growth plans, and strategic growth initiatives. 

 

My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

Yyyyyy x. yyyyyy

 

 

 

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