Hospitality Industry Specialist

 

Front Desk ~ Guest Services ~ Administrative

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Ø  Offering approximately 6 years experience in the Hospitality/Hotel industry, with broad-scope experience ranging from interior/exterior design, front desk operations and customer service to business development, administrative and human resources

Ø  Proficient in providing quality support to senior personnel, with experience in arranging schedules, developing policies/procedures, administering budgets, and representing hotel at trade shows

Ø  Effectively train and supervise Front Desk staff, with strong focus on ensuring productivity and efficiency and delivering world-class service

Ø  Certified Hospitality Department Trainer

Ø  Fluent in Chinese Language

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Aqua Bella Hotel-Taiwan                                                                                                2004-2010

Secretary to General Manager; 2006-2010

Promoted to collaborate with General Manager in broad areas of hotel operations ranging from business development, guest services and human resources to financial and administrative

Effectively developed hotel policies/procedures as well as controlled budget to maximize profits

Delivered quality new hire training in Front Desk operations

Actively participated in annual international travel fair, capitalizing on opportunity to promote hotel to strategic markets including Beijing, Shanghai, Hong Kong, Singapore, and Malaysia; member of Taipei Hot Springs Association

Front Desk Associate; 2005-2006

Provided exceptional guest check-in, check-out and reservation services

Coordinated with travel agencies to manage customer travel schedules and confirm air tickets

Interior Designer, 2004-2005

Provided quality interior and exterior design services, including selecting materials for bedding and curtains, adornments, furnishings, and dining wares

 

Edinger Printing-California   2000-2003

Graphic Designer

Created innovative graphic layouts, book designs, business cards, and letterhead; performed color correction for quality control

 

Irvine Art Academy-California  2002-2003

Teacher

Demonstrated strong communication and leadership skills in facilitating classroom instruction in Photoshop; additionally created monthly newsletter for the academy

 

Financial Wisdom-Chicago IL   1999-2001

Graphic Designer

Contributed sharp graphic skills toward Web, brochure, pamphlet, and newsletter design

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Master of Fine Art (Graphic Design), University of Illinois at Chicago; 1999
Bachelor of Fine Art (Graphic Design), California State University-San Bernardino; 1997

Certified Hospitality Department Trainer, American Hotel & Lodging Educational Institute; 2007

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF POSITION)     capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer many years of progressive experience in the Hospitality/Hotel industry, with positions ranging from Interior Designer and Front Desk Associate to Secretary to the General Manager.  In my most recent position, I actively collaborated in broad areas of hotel management ranging from training Front Desk staff and developing policies/procedures to controlling budgets and marketing/promoting the hotel at industry trade shows.  I am consistently focused on ensuring high-level guest services and customer satisfaction, playing a solid role in creating customer loyalty and increasing business.  Complementing this, I am a Certified Hospitality Department Trainer.  My academic background includes both Master and Bachelor degrees in Fine Art, with an emphasis on Graphic Design.

 

As an employee, you will find me to be a driven team player with a strong work ethic who is dedicated to supporting you in achieving your objectives through superior job performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Hsiao Ching Chen

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

 

Contact Name

Company Name

Address

City/State/Zip Code

 

Dear _______________________________:

 

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company.  Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

 

As discussed, I am an enthusiastic, disciplined team player with extensive experience in the industry who is eager to launch a successful career as a dedicated member of your staff.  I believe you will find my dynamic (LIST A FEW SKILLS/QUALIFICATIONS RELEVANT TO THE POSITION WHICH WERE DISCUSSED DURING INTERVIEW) skills vital to your operations and look forward to contributing to your success.

 

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

 

Sincerely,

 

 

 

Hsiao Ching Chen