Ø Technical and customer service background with the ability to work independently and manage multiple projects.
Ø Technology savvy and proficient in multiple software applications and hardware systems with specialized knowledge of hardware and software configuration and installation as well as web pages design.
Ø Possess in-depth knowledge of Windows XP, Windows Vista, and Windows 7 Operating Systems.
Ø Experience in all phases of customer service and high end delivery methods, including hardware and software troubleshooting.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of efficiency best-practices.
Ø Proven ability to adapt strong safety and technical skills to diverse organization needs.
Ø Able to reduce IT costs for organization through in-depth knowledge of efficiency best practices.
Ø Manages and supports multiple projects.
Ø Redesigns existing components by analyzing and identifying areas for improvement.
Ø Tests new components and performs bug fixing.
Ø Obtains and manages customer requirements.
Ø Consults clients/colleagues concerning the maintenance and performance of technology systems and asking questions to obtain information, clarify details and implement information.
Ø Problem-solving to meet the needs of the project
Ø Possesses strong organizational and analytical skills.
Ø Highly adaptable in quickly changing technical environments.
Independent Contractor, ANU Resources Unlimited, Inc 2009
Primary responsibilities included directly assisting in the conversion of WAMU to Chase Banking Systems.
Vocational Instructor / Teacher (Information Technology), Moore Solutions Inc / Jensen Beach High School 2008-2009
Primary responsibilities included acting as instructor teaching 84 students in the field of computers; networking; servers; desktop environments; Internet; E-mail; Web Page Development and Microsoft Certified Office Applications.
Delivered Instructional Lesson Planning coordinated with Moore Solutions with daily evaluation and follow-up to include: report cards, telephone conferences and parent/teacher classroom conferences.
Night Shift Supervisor, The Zeroll Company 1998-2007
Primary responsibilities included comprehensive supervision and oversight of the Robotic Instruments and Panels Departments.
Performed Quality Inspections and maintained safety standards.
Suggested modifications to programs that when enacted saved the company time and money and made the manufacturing processes more efficient.
Completed all projects on time and on budget.
Crypto-Logic Technician, United States Navy
Ø Technology Coursework, PC Professor Technical College
Ø Technology Coursework - Electronics, Young Memorial Vocational Technical Institute
Ø Specialized Certifications C Windows XP, Server 2003, Network Infrastructure 2003, Exchange Server 2003, Designing Security for Windows Server 2003 Network, Microcomputer / Microprocessor Technician
Ø Specialized Training C Microsoft Certified Systems Engineer 1.) Design, Implement, Manage and Maintain a Microsoft Server 2003 Environment in conjunction with: a.) Windows XP Professional b.) Windows 2000 Professional c.) Windows NT Work Stations d.) Windows NT4 Domain Controllers e.) Windows 2000 Server Domain Controllers f.) Exchange Server 2000 / Exchange Server 2003 systems all with associated (service packs) / (network security requirements). MS Office Pro 2007 C Outlook, Word, Excel, Power point excluding Access. Currently studying Microsoft Office Pro SharePoint 2007 and Microsoft Office Pro Project 2007. Also utilizing Vista premium Home x64 OS and VMWARE ENVIRONMENT V.6 with Virtual Server 2003 Enterprise Edition Servers x 4 + 2 PC Configurations at moment.
Archie N. Johnson
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within various industries as a client solutions and customer service professional. I have also worked as an IT technical advisor in numerous forms, so I understand this subject matter from many different levels. I am eager to apply my specialized skill set in communications, technology support, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Archie N. Johnson
Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.
Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and management of multiple IT projects, coupled with solid communication skills, and the ability to develop and execute successful process improvement initiatives.
I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Information Technology and Project Management Professional leveraging proven strengths to drive efficiency and increase productivity of operations and systems. I am also astute in quality assurance, safety protocols, project management and oversight, as well as efficiency best practices.
My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, work efficiency, cost savings and containment, relationship building, and departmental collaboration.
I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps. If I do not hear from you on this date, I will contact you to follow up.
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