Dedicated Management Professional eager to contribute exceptional procurement, outsourcing, and technical expertise toward supporting a dynamic employer in optimizing bottom-line performance.

 

 

         Significant background in purchasing, inventory management, third-party vendor relations, budget administration, forecasting, data analysis, and reporting.

         Proficiency in project coordination, contract administration, business plan development, and cost control/expense tracking.

         Adept at sourcing, selecting, and managing suppliers, enforcing quality compliance, and fostering long-term relationships built on trust, reliability, quality, and responsiveness.

         Reputation for superior initiative, establishing a cooperative climate across multiple departments, and identifying opportunities which will result in long-term benefits for the employer.

         Appreciated for strong technical acumen and exemplary team-building capabilities.

         Microsoft Office (Word, Excel, PowerPoint, Publisher, FrontPage), Microsoft Picture It!

 

 

Luna Pier Housing Commission, Luna Pier, Michigan, 2006 to 2010

Executive Director

• Skillfully managed HUD-funded 101-unit housing complex with annual operating budget of $504K and annual capital budget of $131K.
• Supervised and directed five personnel in overseeing administrative and facility maintenance operations serving 250+ residents.
• Successfully acquired $810K Emergency Budget for crucial repairs and coordinated renovations for 72 units.
• Spearheaded numerous process improvements including slashing monthly receivables to less than 1% from 37% and drastically reducing crime by 66%.
• Recipient of Luna Pier Business Association 2010 Community Supporter Award.

 

Mason Consolidated Schools, Erie, Michigan, 2005 to 2006

Technology Assistant & Data Processing

• Demonstrated technical savvy in instructing staff in Word, Excel and PowerPoint, providing user support, and purchasing new hardware and software as needed.
• Performed data entry and compiled broad spectrum of reports and analyses.

 

Autodesk, Inc. Novi, Michigan, 1992 to 2003

Tactical Services Manager (1995 to 2003)

         Exercised sharp analytical abilities to formulate all global corporate outsourcing policies, procedures, and programs, steer wide range of projects, and administer budgets.

         Championed all outsourcing programs and contracts for customer service, product support, marketing, and sales.

 

Continued

 

 

 

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Professional Experience continued

 

         Held accountability for full-scope project management including cost analysis, contract terms and obligations, training, messaging and vectoring, customer guidelines, troubleshooting, and customer satisfaction.

         Assisted EMEA (Europe, Middle East, Africa) APAC (Asia & Pacific), Latin America, and Canada with outsourcing projects, contracts, and partnerships.

         Assessed, recommended and implemented T1 connectivity to streamline and expedite activities with outsourcing partners.

         Led acquisition and merger transition of multiple products and projects in stringent adherence to legal compliance, timelines, financial resources and customer expectations.

         Oversaw monthly surveying of 32,000 end user customers and annual surveying for 43,000 reseller customers.

         Authored and implemented voice messaging for multi-site Americas Product Support phone systems.

         Won three Support Excellence Awards for outstanding performance and dedication.

         Authored Global Outsourcing Workbook and Global Support Obit Workbook geared to advise staff in organizing and managing end-of life and obsolete version products and projects.

 

Product Support Administrator (1992 to 1995)

• Applied strong attention to cost containment in creating budgets and monitoring spending.
• Effectively supported and advanced projects with a constant eye on ensuring satisfaction and timely support.
• Navigated smooth transition of several products and customer contracts to third-party developer.
• Orchestrated logistics for Mechanical Division trade shows and marketing events.

 

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Prior Background:

 

Purchasing and Traffic Manager, Micro Engineering Solutions (purchased by Autodesk, Inc.)

Novi, Michigan, 1988 to 1992

 

Purchasing and Logistics Manager, Advance Products Corporation,

Benton Harbor, Michigan