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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx

e-mail address:


dedicated and diligent it project manager eager to contribute comprehensive technical knowledge as well as dynamic leadership, team management and project administration talents toward actively supporting a progressive organization in optimizing results.


areas of expertise


            project management

            enterprise it services

            systems architecture

            software release management

  • technical infrastructure
  • application integration
  • it operations leadership
  • customer/client relations


professional experience


siemens, 2004 to present

it project manager iii            (2007 to present)

         resourcefully orchestrate multiple infrastructure projects from inception through implementation; oversee project plan development, issue and risk management, regional defect management, budget administration, and status reporting.

         effectively apply and integrate changes to project scope, schedule and costs as required.

         obtain and document comprehensive customer requirements, constraints, and assumptions with stakeholders to establish statement of work and project deliverables.

         plan, coordinate and complete enterprise-wide consolidation of data center in a complex integrated technical environment with numerous technologies.

         drive sap landscape implementation in support of r/3 upgrade to provide infrastructure for sap and sap bolt-on applications.

         measure project performance using appropriate tools and techniques (evolve and service access) and formalize final acceptance.


noc operations manager         (2004 to 2007)

         directed 24x7 network operations with accountability for all infrastructure managed services systems, network administration, and client slas (service level agreements).

         led team of 6 in supporting clients such as washington mutual, talecris, owens, basf, aoc, and siemens operating companies.

         navigated compliance with network services guidelines and lean six sigma strategy, and skillfully handled incident escalation with pmo, management team, and customers.

         selected to supervise initial phase of project unity by creating project plan, scope, and high-level deliverables.


ibm global services, 2002 to 2004

it project manager         (2003 to 2004)

         spearheaded data center consolidation, security release management, siebel crm integration, and server standardization projects.

         leveraged exemplary forecasting strengths to assemble project plans and schedules, scope statements, deliverables, and work breakdown structure.

         identified stakeholders and seamlessly collaborated with functional managers for effective resource allocation on project teams.




yyyyyy x. yyyyyy ~ page 2 of 2 c continued


         critically evaluated project control activities in cooperation with change management team and assessed potential risks to successfully streamline project implementation.


systems management integration professional            (2002 to 2003)

         proactively supported crm infrastructure and siebel ebusiness application servers inclusive of pronto, omnirim, links5, correspondent, stars, eworkforce, and rightfax.

         demonstrated exceptional problem solving abilities in resolving implementation issues to elevate system performance for home loans (hlc) applications.

         tasked with overseeing alternative systems management testing methodologies, tools, and performance criteria to manage remote infrastructure servers for hlc and financial (fc) centers.

         diligently ensured adherence to client sla requirements via remedy.


american express, 2001 to 2002

network administrator

         applied dynamic multi-tasking expertise to perform database administration, software packaging, capacity planning, and performance optimization.

         steered security compliance on returnworks application and played an active role in deployment of kronos, timekeeper, and dcm 4.0 software.

         provided level iii support in an operational environment and assisted with migration of novell to windows nt.


earlier experience:


network engineer ii, signcast, inc., 2000 to 2001

network administrator, softech computers, inc., 1999




m.b.a. degree, kellstadt graduate school of business, depaul university, chicago, il

b.s. degree, information systems, depaul university, chicago, il


  • pmp (project management professional) c member of  project management institute
  • itil (it infrastructure library) foundations
  • ccna (cisco certified network associate)
  • mcse (microsoft certified systems engineer), nt/windows 2000

computer / technical expertise


development tools / languages:  html, c/c++, cobol, visual basic 6.0, sql, xml

hardware / operating systems:  ibm xseries servers; ibm fast t san controller, exp 300 and 500; compaq proliant 1850r, 1600, ml 350, dl 580; cisco routers 2600 series, 1400 series; cisco catalyst switches 2900 and 5500 series; 3com switches 3900s and 9300s; adic scalar 1000; compaq deskpros, armadas and ibm pcs; hp printers;  ms 95, 98, nt, 2000, xp & 2003, linux, some unix, dos, cisco ios 11.3

databases: ms sql server, oracle, ms access

systems/infrastructure management tools:  tivoli (event console, software distribution, user administration, security administration, remote control), remedy, clarify, mercury tools suite (itg), sitescope

business software: microsoft project, visio, office suite (word, excel, powerpoint, front page, outlook); lotus notes


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

phone: (xxx-xxx-xxxx / (xxx-xxx-xxxx

e-mail address:











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in an it management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include an mba degree, several it certifications, and more than 10 years of experience delivering large-scale enterprise it services and business solutions to a diverse client base. to complement this background, i offer outstanding talents in project management, budgeting, team direction, and client relations.


as an employee, you will find me to be a driven team player and stellar leader committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy

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