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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx 

abc@xyz.com

 

Business Development & Relationship Cultivation Professional

Customer Service Management C Account Management C Human Capital Development

 

Decisive and result-focused professional with numerous years of outstanding business analysis, project planning, execution, monitoring and resource balancing skills.  Possesses the ability to support multiple simultaneous projects in a matrix-organizational structure.  Key strengths in services design, development and implementation as well as client loyalty and retention practices.   

 

Project Oversight / Adherence

Management/Supervision

Team Cultivation/Development

Strategic Planning Processes

Marketing  Plans

  Inventory Management

  Project Oversight/Bidding

  Client Retention Strategies

  Procurement Management

  Cost Control Practices

  Service Management

  Client Support / Customer Loyalty

  Logistics Planning & Coordination

  Budgetary / Financial Analysis

  Problem Solving Strategies

 

Qualifications Profile

 

Ø  Strong technical background with the ability to work independently on multiple projects, with specialized knowledge of project management, team leadership and management, strong analytical and decision making skills, strategic and tactical planning and development, communication protocols, problem resolution and proactive methods, as well as fiscal management of multiple facets of operations.

Ø  Effectively lead top-performing teams in concerted efforts to maximize company revenues.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Proven ability to adapt and develop necessary skills to diverse organization needs.

 

Transferable Competencies

 

Ø  Design and execute creative customer service plans to increase loyalty and retention.

Ø  Negotiate pricing and terms of contracts with numerous levels of the organization.

Ø  Effectively manage staff and coordinate information sharing between departmental resources.

Ø  Employ knowledge of various facets of operations to control and minimize unnecessary expenses and increase bottom line revenues. 

Ø  Effectively collaborates with team to resolve complex organizational issues. 

Ø  Proactively identify potential employee issues and design creative solutions to resolve problems. 

Ø  Regularly schedule reviews and track progress of particular projects.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Deliver employee programs to increase employee retention, enhanced engagement and improved operational efficiency.      

Ø  Technology savvy and proficient in numerous platforms and applications.

 

 

Academic Training

 

Ø  Bachelor of Science C Business Management (BSBM), University of Phoenix

 

 

 

 

 

 

 

 

Professional Career Track

 

Zone Sales Leader, Frito Lay                                                                                  2009-Present

 

  Executive (General Manger) position with fortune 50 company.

  Achieved annual sales goal of $110MM.

  Achieved annual selling expense plan of $17MM.

  Responsible for 200 front line route sales people and 17 management positions

  Develop and strengthen customer relationships with key District Managers and Vice Presidents within assigned geographical area - 2185 total customers.

  Coach and develop team of District Sales Leaders to achieve desired goals.

 

Zone Business Manager, Frito Lay                                                                              2007-2009                                                                 

 

  Developed and implemented scheduling and staffing plans for assigned zone.

  Acted as point person for all Zone retention initiatives Zone Point person for national and local recognition programs.

  Partnered with Zone Sales Leader in developing annual Selling Expense Plan ($16MM annually.)

  Closely monitored, forecasted and managed all controllable expenses.

  Supported new product introductions and complete ad hoc projects as necessary.

  Analyzed zone performance to identify growth expense opportunities.

 

Wal-Mart Account Manager, Frito Lay                                                                                   2005-2005                                                  

 

  Increased revenues of Wal-Mart Supercenter - 130% PY.

  Increased Wal-Mart Division 1 - 110%.

  Developed and strengthened customer relationships with Wal-Mart District Managers.

  Working with District Sales Leaders and Route Sales Representatives

  Created sell sheets for product execution.

  Generated and analyzed various reports to ensure product execution and follow-up.

 

District Sales Leader, Frito Lay                                                                                 2002-2007

 

  Responsible for 19 total accounts in district (11 HEB s, 4 Wal-Marts, 1 Costco, 2 Sams, 1 Super-Target) and $10MM annually.

  Controlled waste, expenses and turn over to significantly increase profit margins.

  Coached and led a team of sales representatives to meet numerous sales goals.

  Promoted and executed roll outs for new products.

  Responsible for purchasing and procurement of products.

  Developed route sales representatives to become route training experts, mentors, sales specialists, or district sales leader designates.

 

Route Sales Representative, Frito Lay                                                                      1999-2002

 

  Ordered and delivered products to stores within designated route area.

  Showcased merchandise on display racks as well as controlled product inventory.

  Assembled and disassembled temporary mobile display racks.

  Increased sales volume by executing promotions and developing customer relations.

  Loaded and unloaded products from truck to customer locations.

  Aggressively pursued new selling opportunities to meet and exceed sales goals.

 

 

 

 

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