yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
productive, quality-oriented administrative professional eager to contribute exceptional project management, interpersonal relation and clerical skills toward optimizing operations of a progressive organization.
ø offer over 10 years experience in office administration, with comprehensive customer service background.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
ø exceptional ability to work independently, with little or no supervision.
education & professional training
associate of science, administrative office professional - national college of business & technology (lexington, ky), 2006-2008; graduated with high honors and 3.83 gpa
computer applications - desktop (solutions) kenya limited (mombasa, kenya), 1996
secretarial course - mombasa secretarial academy (mombasa, kenya), 1994-1995
collegiate all american scholar computer science award - national college, 2007
collegiate all american scholar honor award - national college, 2007
dean s list all semesters
national dean s list
who s who among students in american junior colleges
perfect attendance certificate
east african school of aviation - nairobi, kenya 1996-2006
contributed advanced communication skills toward acting as first point of contact in responding to telephone inquiries, scheduling/rescheduling appointments, and directing calls to appropriate departments.
proficiently coordinated, arranged, and scheduled meetings, demonstrating exceptional multitasking and organizational abilities in achieving operational goals and timelines.
recorded and maintained meeting minutes and performed dictations in short hand, with strong focus on accuracy and timeliness.
oceanlinks (ea) limited - mombasa, kenya 1994-1996
applied dynamic interpersonal relation and customer service talents toward greeting, welcoming and directing visitors.
relied upon to handle local and international calls and register all calls made/received.
concurrently contributed sharp business acumen toward providing quality customer service and efficient administrative support, further illustrating ability to manage multiple functions.
effectively planned, coordinated and facilitated daily office administration functions to optimize productivity, efficiency and quality.
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